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Customer Solutions Manager

  • Warszawa, mazowieckie
  • Kierownik
  • 22.03.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    About us:


    Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

    About Consumer:


    Take the opportunity to become part of the success story behind one of the world’s fastest growing consumer companies. At Johnson & Johnson we have a truly unrivalled brand portfolio with power brands across multiple categories including but not limited to Johnson’s®, Neutrogena®, Clean & Clear®, Listerine®, Calpol®, and Sudafed®. We have achieved consistent growth and our breakthrough plans make this a great place to further your career


    We are looking for an IDMP Data Technology Lead working in either our Maidenhead UK, Washington US, Warsaw PL, or Zug Switzerland sites to lead the collaborate with our IT teams to deliver the IDMP project.

    Locations: Warsaw, Poland
    Miejsce pracy: Warszawa

    Main tasks:

    • Accountable for identifying technology requirements to coordinate with IT teams in the implementation of IT tools related to IDMP in the context of the wider IDMP programme and strategy for J&J Consumer sector.
    • Identify opportunities and proposals to increase connectivity and interface between various data repositories and systems to support IDMP data gathering and transformation to support overall data management plan.
    • Accountable for developing technical work instructions for data management in conjunction with IT leads and cross functional team.
    • Relationship management between key stakeholders and programme workstream groups.
    • Project execution of technical systems and new processes to support IDMP programme readiness, working with J&J.

    Roles & Responsibilities:

    • Design and develop IDMP software applications and organise data services in conjunction with IT leads and cross functional teams. Define success criteria and key needs.
    • Working with J&J IT, define, plan and coordinate 3rd party IDMP software, integration and implementation.
    • Define and coordinate additional software tool assessment(s) as needed.
    • Be the technical expert / advisor for the programme in aspects of data transformation needed for IDMP preparation and execution.
    • Work with RA, SC and other system leads / experts to define data interface needed to connect specific data systems to the IDMP IT platform.
    • Determine workflow process for data linkage and workflows for offshore data analyst team.
    • Liaise with technical leads from adjacent programmes (RIM, MDM data management, IDMP RA team) to determine data format, coding and linkages needed to connect and transform IDMP related data sources.
    • Participate in the cross functional workstreams as required.
    • Coordinate technical systems plans with IT lead(s) and System leads.
    • Responsibility to ensure workstream tasks are aligned with other cross functional workstreams and overall IDMP programme.
    • Take part in business process re-engineering to implement IDMP preparation and submission within the organisation.
    • Report progress in line with functional targets to the IDMP Programme Leader and cross functional team leads.
    • Work within broad project guidelines but liaise closely with more senior colleagues to discuss issues and resolve conflicts.
    • Produce quality work that meets the expectations of programme lead and key stakeholders.
    • Prepare and / or deliver presentations on the subject with the support of senior colleagues.

    Technology Experience:

    • Oracle databases.
    • SAP.
    • Regulatory Information Management platforms (e.g. Liquent/Aris Global/Cunesoft/Veeva).
    • Machine Learning/AI application to data management.

    Crucial requirements for candidates:

    • 4-6 years’ experience in a pharmaceutical industry Regulatory and / or Supply Chain Data management / MDM / Regulatory system operational role.
    • IT programming skills and familiarity with EU regulatory IT data process and coding (eg XEVMPD).
    • Knowledge of machine learning preferred.
    • Degree level or higher education in software or related engineering or STEM subject with significant systems involvement.
    • Knowledge of EU regulatory environment and processes for medicinal products.
    • Document and records management, content management familiarity / experience desirable.
    • Advanced skills in Microsoft excel and / or Access.
    • Previous exposure to Regulatory Information management systems and / or ERP systems.
    • Project management knowledge.
    • Strong analytical abilities.
    • An excellent team player with sound leadership skills.
    • Business acumen.
    • Proactive and Results Oriented.
    • Excellent interpersonal and intercultural communication skills.

    In return, we offer:

    • An opportunity to be part of a global market leader.
    • A dynamic and inspiring working environment.
    • Many opportunities to work on challenging projects and assignments.
    • Possibilities for further personal as well as professional development.
    • Many employees benefits.
    If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV and cover letter in English.