Pracuj.plprivate medical care
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Succes Team Leader (Retention)
NapoleonCat
Lubusz
Lubusz- offer expired 3 months ago
- contract of employment, contract of mandate, B2B contract
- full-time
- team manager
- home office work
- remote recruitment
Your responsibilities
Coordinate Customer Success Retention Team
Provide direct Customer Support and solve customer related issues (both SMB & Enterprise)
Report regularly on data, activity, and performance of CS Retention Team
Evaluate Team Members and set their KPIs
Initiate new internal processes and optimize already existing ones to maximize customer retention
Train New Hires
Our requirements
Experience in customer success/support/sales at a self service B2B SaaS business
Obsessed by customer service
Experience in designing or optimizing internal Customer Success/Support processes will be a great asset
Comfortable with calls and live demos, ready to answer any question or face any objection
Business oriented, result-driven person with great written, verbal and interpersonal communication skills
Impeccable English- native speaker or C2 level
Familiar with tools such as Intercom, Hubspot, Pipedrive - we use a large stack of business tools that help us manage and automate our work
Self-driven and well-organized person
Detail-oriented problem solver
Able to work in a high energy, hyper-growth, startup environment
Knowledge of Social Media industry will be a strong asset
What we offer
We will offer you a B2B contract with 26 days of paid vacation, private healthcare plan and self-development budget
You will participate in fast-paced development of a SaaS application used by hundreds of businesses around the world
We are a team of 30 people working mostly remotely, with occasional team and company offline meetings in our Warsaw office
We try not to overdo with dailies, standups etc., and concentrate on getting the job done
Benefits
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
integration events
NapoleonCat
NapoleonCat is a fast-growing social media management SaaS tool with customers in over 60 countries on all continents. We help businesses engage with and support their customers at scale in social media by integrating different platforms and automating (to a reasonable extent) most repetitive tasks. We are an official Facebook Marketing Partner. Our ambition is to become the leading social customer engagement tool for SMEs globally.
As the Retention Team Leader you will directly manage a team of Customer Success Advisors. You will guide your team acting as product experts and specialists to ensure customer satisfaction, retention, and growth.