The Red Flag Group (Poland) Sp. z o.o.

Customer Success, Account Manager

The Red Flag Group (Poland) Sp. z o.o.O firmie

The Red Flag Group (Poland) Sp. z o.o.

Kotlarska 11

Kraków

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At The Red Flag Group® we provide highly-enriched information, intelligence, insights and ratings on companies globally to help organisations select and monitor their key stakeholders. With our data and intelligence, our clients can make Better Decisions and make the world a better place by driving up standards. 
We welcome new talent and new stories to join this ever-growing environment. Tell us your story and join our winning team! 
Customer Success, Account Manager
Workplace: Kraków

About this opportunity 

 

As an Account Manager you will be a part of Customer Success team. In this position you will be responsible for driving positive business results for our clients, employees and partners. To be successful in this position you will be expected to be highly collaborative across all business functions, especially in driving rapid resolution on client issues and building improvements to prevent future escalations. This role drives transformation and innovation across the Firm, elevating our client experience.

 

What will you be doing?

 

  • Providing first level support to clients for matters relating to The Red Flag Group’s full suite of due diligence, advisory, technology, education, training and communications, audit & monitoring and investigations and related products.
  • Understanding The Red Flag Group’s suite of capabilities and services and effectively communicate all offerings to the client.
  • Developing relationships with clients by understanding the clients’ business strategies and providing them with consultative services that meet their needs.
  • Channeling and relaying client feedback internally and escalating issues to the Senior Client Services Manager as and when appropriate.
  • Collaborating with internal parties across all business functions, especially in driving rapid resolution on client support issues and building improvements to prevent future escalations and ensure client satisfaction.
  • Contributing to the development and maintenance of standards, policies and procedures regarding client services.
  • Remaining knowledgeable of market and industry trends, competitors, and all aspects of The Red Flag Group’s market.
  • Being the face and voice of Client Services both internally and externally; carrying the banner of excellence and owning client success, including communications such as internal executive presentations and briefings.
  • Understanding workflow of information coming/going to clients; effectively gathering all necessary information required and ensuring buy-in from each department before communicating to clients; proactively supporting a positive corporate culture at The Red Flag Group.
  • Ensuring that information is easily understood, clearly documented and is delivered to clients at the highest quality.
  • Assisting in the identification of new sales opportunities from account base by developing and executing a support strategy to protect and grow existing revenue streams on an account-specific basis.

Your skills and experience 

 

To be successful in the role of Account Manager you will need: 

  • University degree
  • 3 - 5 years of experience in a client-facing role, preferably in an IT-solutions / professional business solutions environment.
  • Ability to plan and prioritise work activities: using time efficiently, identifying and planning for additional resources/information that may be needed for client service and support.
  • Highly developed communication skills and ability to build stable relationships with internal / external stakeholders.
  • Technical Skills – Ability to understand client requirements and issues; becomes and remains proficient in all programs and systems necessary to effectively execute excellent client service.
  • Manages difficult and/ or challenging client situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service assistance; meets commitments; puts clients first – through behaviours, decisions and choices made in client’s best interest.
  • Excellent written and oral communication in English. Knowledge of an additional language will be an advantage.
  • Focus on high quality communication, ability to understand client needs, demonstrates attention to detail, accuracy and thoroughness.
  • Can-do attitude and problem-solving skills.
  • Computer literate, ability to demonstrate proficiency in a wide range of tools including MS Office Suite, CRM software and SharePoint.
  • Ability to work in a fast-paced environment, adaptability to deal with frequent change, delays or unexpected events in a calm and professional manner.

How to apply 

 

If you are interested in this opportunity, please submit your application via our careers’ website:  https://www.redflaggroup.com/careers/ 

By submitting your application, you agree your personal data to be processed in line with the needs of recruitment, as described in The Red Flag Group Careers Privacy Policy:  

The Red Flag Group - Careers Privacy Policy 

 

More about The Red Flag Group®

 

Our philosophy is that the corporate world has a significant role in ending corruption, ending child and forced labour, and significantly contribute to society through their commitment to the highest standards of ethics, compliance and social governance. 

 

Our role is to help the largest companies in the world select customers, suppliers and business partners by providing data, intelligence and ratings on companies and people across all sectors and countries. We provide these solutions so that our clients can make Better Decisions about the companies and people they engage with.  

 

Our teams work united in their commitment to developing the role of compliance and ethics in business and have a proven track record in providing integrity due diligence investigations in 194 countries 

 

Working at The Red Flag Group® you will:  

 

  • Experience a truly international environment with colleagues in more than 15 offices worldwide, across 5 continents and colleagues who speak 45 languages.  
  • Have a chance to participate in global projects which have a real impact on the core business.  
  • Work in a growing, fast-paced and exciting environment where you can develop your skills and competences. 
  • Get offered a competitive salary and benefits package 
aplikuj
Important, please include the following passage in your CV: 
“I hereby agree for my personal data, included in my job application, to be processed in line with the needs of recruitment, in accordance with the Law on Personal Data Protection of 29 August 1997 (Law Gazette from 2002, No.101, heading 926, as amended).”
bottom
At The Red Flag Group® we provide highly-enriched information, intelligence, insights and ratings on companies globally to help organisations select and monitor their key stakeholders. With our data and intelligence, our clients can make Better Decisions and make the world a better place by driving up standards. 
We welcome new talent and new stories to join this ever-growing environment. Tell us your story and join our winning team! 
Customer Success, Account Manager

About this opportunity 

 

As an Account Manager you will be a part of Customer Success team. In this position you will be responsible for driving positive business results for our clients, employees and partners. To be successful in this position you will be expected to be highly collaborative across all business functions, especially in driving rapid resolution on client issues and building improvements to prevent future escalations. This role drives transformation and innovation across the Firm, elevating our client experience.

 

What will you be doing?

 

  • Providing first level support to clients for matters relating to The Red Flag Group’s full suite of due diligence, advisory, technology, education, training and communications, audit & monitoring and investigations and related products.
  • Understanding The Red Flag Group’s suite of capabilities and services and effectively communicate all offerings to the client.
  • Developing relationships with clients by understanding the clients’ business strategies and providing them with consultative services that meet their needs.
  • Channeling and relaying client feedback internally and escalating issues to the Senior Client Services Manager as and when appropriate.
  • Collaborating with internal parties across all business functions, especially in driving rapid resolution on client support issues and building improvements to prevent future escalations and ensure client satisfaction.
  • Contributing to the development and maintenance of standards, policies and procedures regarding client services.
  • Remaining knowledgeable of market and industry trends, competitors, and all aspects of The Red Flag Group’s market.
  • Being the face and voice of Client Services both internally and externally; carrying the banner of excellence and owning client success, including communications such as internal executive presentations and briefings.
  • Understanding workflow of information coming/going to clients; effectively gathering all necessary information required and ensuring buy-in from each department before communicating to clients; proactively supporting a positive corporate culture at The Red Flag Group.
  • Ensuring that information is easily understood, clearly documented and is delivered to clients at the highest quality.
  • Assisting in the identification of new sales opportunities from account base by developing and executing a support strategy to protect and grow existing revenue streams on an account-specific basis.

Your skills and experience 

 

To be successful in the role of Account Manager you will need: 

  • University degree
  • 3 - 5 years of experience in a client-facing role, preferably in an IT-solutions / professional business solutions environment.
  • Ability to plan and prioritise work activities: using time efficiently, identifying and planning for additional resources/information that may be needed for client service and support.
  • Highly developed communication skills and ability to build stable relationships with internal / external stakeholders.
  • Technical Skills – Ability to understand client requirements and issues; becomes and remains proficient in all programs and systems necessary to effectively execute excellent client service.
  • Manages difficult and/ or challenging client situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service assistance; meets commitments; puts clients first – through behaviours, decisions and choices made in client’s best interest.
  • Excellent written and oral communication in English. Knowledge of an additional language will be an advantage.
  • Focus on high quality communication, ability to understand client needs, demonstrates attention to detail, accuracy and thoroughness.
  • Can-do attitude and problem-solving skills.
  • Computer literate, ability to demonstrate proficiency in a wide range of tools including MS Office Suite, CRM software and SharePoint.
  • Ability to work in a fast-paced environment, adaptability to deal with frequent change, delays or unexpected events in a calm and professional manner.

How to apply 

 

If you are interested in this opportunity, please submit your application via our careers’ website:  https://www.redflaggroup.com/careers/ 

By submitting your application, you agree your personal data to be processed in line with the needs of recruitment, as described in The Red Flag Group Careers Privacy Policy:  

The Red Flag Group - Careers Privacy Policy 

 

More about The Red Flag Group®

 

Our philosophy is that the corporate world has a significant role in ending corruption, ending child and forced labour, and significantly contribute to society through their commitment to the highest standards of ethics, compliance and social governance. 

 

Our role is to help the largest companies in the world select customers, suppliers and business partners by providing data, intelligence and ratings on companies and people across all sectors and countries. We provide these solutions so that our clients can make Better Decisions about the companies and people they engage with.  

 

Our teams work united in their commitment to developing the role of compliance and ethics in business and have a proven track record in providing integrity due diligence investigations in 194 countries 

 

Working at The Red Flag Group® you will:  

 

  • Experience a truly international environment with colleagues in more than 15 offices worldwide, across 5 continents and colleagues who speak 45 languages.  
  • Have a chance to participate in global projects which have a real impact on the core business.  
  • Work in a growing, fast-paced and exciting environment where you can develop your skills and competences. 
  • Get offered a competitive salary and benefits package 
Important, please include the following passage in your CV: 
“I hereby agree for my personal data, included in my job application, to be processed in line with the needs of recruitment, in accordance with the Law on Personal Data Protection of 29 August 1997 (Law Gazette from 2002, No.101, heading 926, as amended).”

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