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Customer Success Agent (Dutch Speaker)

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 18.04.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Customer Success Agent (Dutch Speaker)
    Miejsce pracy: Kraków
    Are you looking for a consulting job within the IT and accounting area, while including interaction
    with Dutch customers on a regular basis?
    Are you outgoing, detail-oriented, and customer-focused?
    Do you enjoy learning new technologies?
    This is a great opportunity to learn and work in a multilingual company with a wide variety of both IT and accounting software solutions in Visma’s Kraków office. 

    About us:

     

    Visma is a leading business solution provider present in twelve countries with a pivot
    in Northern Europe, focusing on business optimization and management tools for the enterprise.
    Our team of experts provides professional services, training and support to our clients.

    Job description

    • You will provide first tier of support via phone, chat and email
    • Answer the customer questions and guide them which means that you will have strong influence on the relationship that we have with our customers
    • You will also cooperate with your colleagues and support each other
    • You will be responsible for assisting in the further development of our products by feedback, software quality assurance, etc.
    • You will have the unique opportunity to fully use your excellent language skills

    Requirements and personal qualities

    • Excellent written and verbal skills in Dutch (native speaking level)
    • Excellent communication skills
    • Willingness to learn and provide excellent customer service
    • Knowledge in bookkeeping will be an asset

    We offer

    • Full time position
    • Scandinavian and Dutch work environment and work in a company with strong values
    • Competitive salary + bonus system
    • Free lunch every day
    • Friday Cake and daily fruits
    • Private medical insurance
    • Multisport card
    • Sport activities and events like squash, football
    • Training
    • Social activities with a sufficient opportunity to get to know colleagues outside the office

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