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Customer Success Analyst

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 05.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Synerise is a leader in marketing cloud technology.
    We offer next-generation capabilities that combine AI-enhanced customer intelligence with personalized omnichannel communication at scale. Synerise delivers all the tools for B2C & B2B enterprises to successfully manage their customer relationships across channels and in real time.

    This type of technology requires an outstanding team, so we would like to talk to you about taking the next step in your career and joining us at Synerise. We're always on the lookout for ambitious, talented additions to our team so get in touch today!

    Customer Success Analyst

    Location:
    Cracow

    Salary:
    depending on qualifications
    and experience

    We are now expanding our Customer Success & Integration Department (CSI). Inside CSI we support Synerise customers on a daily basis, helping them with software implementation and campaign setup. We love to work with our clients, which include famous brands and technology leaders. Want to investigate your own future with Synerise CSI? Join us!

    Responsibilities:

    • Collaboration during implementation of Synerise software at enterprise-level companies
    • Refining and enhancing process for onboarding new clients
    • Optimizing Synerise performance according to client needs
    • Ongoing analysis of implementation effectiveness

    We expect:

    • Strong analytical and communication skills
    • Excellent planning, organizational and execution skills
    • Knowledge of R
    • Knowledge of Postman or similar software
    • High motivation for self-development and a desire to acquire knowledge
    • English at advanced level, both written and spoken

    Nice to have:

    • Knowledge of JavaScript and jQuery as well as JS frameworks (e.g. Bootstrap, Foundation)
    • Experience working with Office365 environment

    What we offer:

    Flexible hours
    Not a morning person? Choose the best time to start your workday.

    Local restaurant
    You eat sometimes, right? So do we, and it's easy to do when you
    have options in the same building where you work.

    Recharge your batteries
    Need some time to unwind? Grab a PS4 controller or play some
    table football with colleagues.

    New job, new tools!
    We'll give you everything you need to succeed and do amazing
    work.

    Relaxed atmosphere
    You don't have to dress like you're going to a wedding after work -
    unless you want to for some reason.

    Great offices
    Work in modern office spaces in the heart of the IT and business
    worlds in Poland - Warsaw Spire or Krakow Technology Park.

    In your application please include the following statement:
     
    “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883)".
     
    Please be informed that we will contact selected candidates only. We will consider only those applications that include the candidate's consent to process personal data.