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Customer Success Associate with Polish or German

  • Warszawa, mazowieckie
  • Specjalista
  • 2018-05-25

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Customer Success Associate
    with Polish or German
    Workplace: Warszawa
    Finiata is changing the rules of lending. For business owners across the world, we are providing the working capital they need and deserve. Our technology is a world-first, focused on making fully automated working capital decisions for customers that can’t be served anywhere else. Join a fast growing company!
     
    Finiata was founded by the bright minds behind Kreditech and Datapine (Sebastian Diemer and Kenan Deniz, respectively). So far we’ve raised €20m in venture capital. Our highly motivated multicultural crew consists of serial technology entrepreneurs and is backed by world class investors (Point Nine, DN and Redalpine among others). Would you like to join us?

     

    Your Role:

    • You are the voice of Finiata supporting our customers in all matters to ensure highest satisfaction
    • Solving all issues from Polish market via phone, chat and email
    • Deciding on the solutions and answers, with the goal to improve the Finiata experience
    • Communicating with all company departments to deliver the best possible customer experience
    • Follow best practices for customer success
    • Contributing to the development and improvement of your department and the internal processes through customer feedback and constant communication with all stakeholders

    Your Skills:

    • Excellent Polish or German language
    • 2-5 years of experience in Customer Care
    • Experience in factoring or B2B lending is welcome
    • You have strong communication skills, a great feeling for the needs and concerns of people and you love to interact and support your customers
    • You act fast and know best how to solve all issues being addressed to you - if there is no solution yet, you are eager to create it
    • You are working structured and solution-oriented
    • You are a quick-learner, and you can easily adapt to new situations and requirements
    • Communicative English for internal communication (B1/B2)

    What You Get:

    • A unique fintech startup that just got a 8-digit funding by top VC firms
    • Competitive fixed salary plus a bonus depending on the results
    • An outrageous office in National Stadium, Al. Poniatowskiego 1, Warsaw
    • Opportunity to grow FAST within one of the best fintech startups in Europe
    • A dynamic team that you’ll have fun with
    Are you our new Teammate? Then apply here:

    Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2014, item 1182, 1662)"