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Customer Success Manager in Fashion and Lifestyle

Picaflor SARL

  • Greater Poland

    Greater Poland
  • offer expired 2 months ago
  • B2B contract
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

As part of the development of our Orderwizz platform, we are looking for a 100% teleworking Customer Success Manager with experience (2 to 5 years), who will be able to provide support to registered buyers and brands.

Your missions will be the following:

- Manage a portfolio of brands with the objective of bringing them to a high engagement rate and thus boost their sales.

- Validation and follow-up of buyers on the Marketplace (via chat, email, phone, etc.).

- Taking into account the needs and problems encountered by users, and resolving them as quickly as possible

- Communicate information to the technical team and follow up on proposed solutions

You will also participate regularly in team meetings to improve the user experience and you will travel twice a year to Paris to work during the 4-day Playtime Paris trade shows.

Our requirements

  • To carry out your missions, an excellent knowledge of the web and SaaS / CRM type tools is essential.

  • Knowledge of the fashion industry is a plus.

  • Fluent English is essential and a third language is preferable.

  • You are positive, reactive, organized, autonomous and have excellent relational skills.

What we offer

  • Monthly invoicing: 10.300 zlt

  • 3 weeks vacation included + national holidays

Please send CV in English.

Picaflor SARL

For nearly 20 years, Picaflor has specialized in bringing together fashion and lifestyle international designers and high-end buyers looking for unique and creative brands.

This DNA can be found in its two complementary activities:

- Events: The organization of Playtime and Kid's Hub, bi-annual kids fashion and lifestyle trade shows in Paris, New York and Shanghai.

- Digital : The B2B marketplace OrderWizz, www.orderwizz.com, for connecting and taking orders 365 days a year.

Working at Picaflor means being at the heart of a stimulating environment and a challenging working day, while juggling between physical and digital.

Picaflor's teams have a strong sense of customer service and relational skills, they are perfectionists, passionate about fashion and the world of designers, they are agile and like to work and brainstorm with others.

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