Oferta pracy

Customer Success Manager

KYP.AI

contract of employment
12 00020 000 gross / mth.
B2B contract
14 00022 000 net (+ VAT) / mth.
  • Katowice

    Katowice, Silesian
  • offer expired 2 months ago
  • contract of employment, B2B contract
  • full-time
  • team manager
  • home office work, hybrid work
  • remote recruitment

Your responsibilities

  • Work closely with a portfolio of customers so as to define what their success looks like, and help them drive value and ROI

  • Develop a deep understanding of customer needs, objectives, and use cases ensuring that Kyp.ai platform is properly leveraged to their benefit

  • Engage customers in their process discovery and automation journey from user onboarding, through adoption to service expansion, supporting them in their change management efforts

  • Spot and escalate key issues affecting customer success, satisfaction, and ultimately retention, applying both qualitative and quantitative methods

  • Help shaping the customer success operating model (e.g. process, governance, tools, KPIs, trainings, etc.)

  • Drive customer advocacy

Our requirements

YOUR EXPERIENCE PROFILE:

• Minimum of 3-4 years of relevant experience in Customer Success, customer-facing consulting, account management or other similar role

• Demonstrated ability of applying solid Project Management methodology in customer facing set-up, e.g. running transformation programmes

• Experience in dealing and interacting with different customer maturity levels, seniority and cultural backgrounds is a plus

• Demonstrated hands-on execution experience

• Experience in Customer Success in a start-up/scale-up operation is a plus

• Process mining and/or IPA industry experience is a plus

• SaaS software industry experience is a plus

• Engineering, mathematics, computer science, relevant scientific or management degree (with a quantitative focus)

YOUR COMPETENCIES:

• Advanced Project Management skills

• Customer focus backed with ability to both build rapport and foster long-term relationships

• Planning and prioritising skills coupled with resourcefulness

• Communication skills, plus facilitation of executive workshops and meetings

• Proven ability to navigate conflict situations

• Analytical thinking and probing mind

• Excellent command of English

YOUR TRAITS:

• Determination

• Openness

• Sociability

• Learning agility

• Discipline

DRIVERS

• Autonomy

• Change

• Challenge

What we offer

WHAT'S IN IT FOR YOU?

• Competitive salary that reflects your value and potential

• Competitive benefits

• Environment where we genuinely care about each other

• Experienced leadership and super friendly team

• Remote-first approach with cool offices to work from in Tychy (PL) and Cologne (DE) always when it is convenient

About Us

We are a Transformation Mining Company fueling digital change. Our platform has been sold on three continents within the first 6 months after market launch.

We help our customers to rapidly understand their abstract processes and how these balance with people and technology dimensions. Our automatically generated, data-driven improvement recommendations aim to deliver the fastest possible ROI.

Our plug-and-play cloud SaaS solution serves as a data backbone, supporting insights into process automation potential and execution success. KYP.ai is backed by carefully selected supporters (e.g. US-based Tola Capital) with a significant track record of success in scaling high-tech companies. Our investors are key partners to our success, extending our reach and accelerating us together to a shared vision.

If you’re looking to make an impact, KYP is the place for you! KYP’s culture is one of being customer-obsessed, radically transparent, and boldly accountable.