Oferta pracy

Customer Success Manager

IBM PolandO firmie

IBM Poland

Galileo

Kraków

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Customer Success ManagerNumer ref.: 109772
As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.

To be successful in this role you:
  • Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
  • Deeply understand customer business and technology needs; become the face of IBM to the customer
  • Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings
  • Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Have handled difficult customers or situations and can demonstrate resolutions
  • Willingness to take initiative and tackle things on your own
  • Ability to navigate data and people to find answers
  • Execute customer success plan to drive adoption post-deployment
Requirements:
  • Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation
  • Technical understanding of IBM Middleware / Software / Cloud Services
  • Experience with enterprise software implementations
  • Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
  • Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
  • Analytical mindset and problem-solving skills
  • Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
  • Strong interpersonal relationship building and executive communications skills
  • Can manage multiple customer accounts and projects simultaneously
Preferred Technical and Professional Expertise
  • 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
  • Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
  • Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

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