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Customer Success Manager

DataFeedWatch by Cart.

16 00020 000 net (+ VAT) / mth.

DataFeedWatch by Cart.

Przemysłowa 12



Your responsibilities

  • Team Leadership and Development: Oversee the Customer Success Team to drive customer satisfaction and value realization.

  • Customer Relationship Management: Understand their business needs, challenges, and objectives to support and empower them.

  • Customer Health Monitoring: Regularly assess customer health scores, engagement levels, and usage patterns to identify risks and opportunities.

  • Cross-Functional Collaboration: Collaborate with other departments to ensure a unified customer experience.

  • Account Expansion: Identify opportunities for account growth and collaborate with the sales team to drive upselling and cross-selling initiatives.

  • Feedback Loop: Channel customer feedback to relevant internal departments for product/service improvements.

  • Issue Resolution: Serve as the primary point of contact for resolving customer issues efficiently.

  • Performance Metrics: Track, analyze, and report on key customer success metrics. Use this data to review and adjust strategies and processes continuously.

Our requirements

  • Experience: Prior customer-facing experience in a SaaS or B2B company, in customer success, account management, or sales.

  • Leadership: Experience in a managerial or leadership role.

  • Communication Skills: Exceptional written and verbal communication, including effective presentation of complex information.

  • Interpersonal Skills: Strong relationship-building skills with clients and team members.

  • Tech Savviness: Ability to understand the product, customer landscape, data analysis, and efficiency processes.

  • Analytical Skills: Proficiency in data analysis and using key performance metrics to drive strategic decisions.

  • Problem-Solving Skills: Strong troubleshooting abilities and creative problem-solving skills.

  • Project Management Skills: Proven experience managing multiple projects simultaneously with excellent time management.

  • Customer-First Mindset: Deep understanding of customer service methodologies and a drive to deliver exceptional customer experiences.

DataFeedWatch by Cart.

We Help Merchants Grow. DataFeedWatch is a fast growing tech start-up with roots in Silicon Valley and offices in Krakow, Amsterdam, and Prague. Since March 2022 we are part of which brings us numerous new opportunities to grow our business and ourselves.

We are a market leader in Feed Marketing Solutions and enable 20,000 online shops on 6 continents to advertise and be successful on shopping channels like Google, Facebook, and Amazon.

If you join us, you will be part of a team of nearly 100 people that includes 15 different nationalities. We are a diverse team that enjoys a perfect work-life balance. We don't just work together, we have lunch together and hang out outside work hours. And most importantly, we like people who make their own decisions and want to grow the company and themselves.

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