private medical care
Niestety, nie wspieramy Twojej przeglądarki
Niestety nie wpieramy Twojej przeglądarki co może znacznie wpłynąć na poprawne ładowanie skryptów strony.
Oferta pracy
Customer Success Manager
PHLEXGLOBAL POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄAbout the company
- Lublin, Lublin
- offer expired 3 years ago
- contract of employment
- full-time
- team manager
- remote recruitment
PHLEXGLOBAL POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Tadeusza Szeligowskiego 6
Lublin
Check how to get thereYour responsibilities
- Accountable for ensuring we deliver on our contractual promises, servicing the client effectively whilst meeting our performance targets (scope, time, cost and quality)
- Accountable for execution of project schedule working with internal project team on milestones
- Accountable for ensuring client remains satisfied throughout relationship as projects are successfully delivered with responsibility shared across the functional Phlexglobal teams
- Accountable for accurate Project Health updates which are used to manage Senior Leadership’s expectations
- Accountable for monitoring client’s communications through structured interactions including risks and issues, taking ownership of minimizing risk and closing out issues promptly and satisfactory
- Accountable for co-ordination internal project team communications (including management of risks and issues, ongoing collection and analysis of data and feedback and turning this into strategies for continuous process improvement)
- Accountable for client governance process ensuring stakeholder’s needs are understood and met through Business as Usual and/or Strategic Effectiveness Meetings
- Responsible for tracking financial performance against contract and active management of any over or under spend with the client whilst looping in Business Development
- Continues to explore the client landscape looking for additional opportunities for services (upsells and cross sells) to be offered whilst looping in Business Development
Our requirements
- Proven track record of working in a customer facing role
- Excellent English language skill
- Experience working with cross-functional teams (customer and internally)
- Ability to manage influence through persuasion, negotiation, and consensus building
- Excellent communication and presentation skills
- Preferably educated to degree level (relevant industry experience will be considered)
- Ability to travel to customer meetings and be flexible working across time zones (only after Covid-19 threat has disappeared)
What we offer
- Ability to significantly influence on company's strategy
- Possibility of remote work
- Flexible working arrangements
- International environment (with offices in the UK, US, Poland, Germany and India)
- Great atmosphere
Benefits
- life insurance
- remote work opportunities
- flexible working time
- integration events
- MyBenefit (Multisport)
PHLEXGLOBAL POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Phlexglobal is a specialist provider of document management solutions and other support services to the global clinical research market. We have offices in the UK, US, India, Germany and Lublin as well, to serve the needs of our global customers. Currently, we are looking for proactive individuals to join our fast paced, busy team in our Lublin office.
Additional information
Please send us CV only in English (non-english CV will not be considered)
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Customer Success Manager, Tadeusza Szeligowskiego 6, Lublin