Oferta pracy

Customer Success Manager

Rockwell AutomationAbout the company

  • Masovian

    Masovian
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • team manager

Your responsibilities

  • Management and Annual Recurring Revenue (ARR) target associated to all contracts and software subscriptions within portfolio of site-based accounts

  • Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio

  • Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions

  • Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences

  • Demonstrated growth within existing account for both AAR and general RA business

  • Consistently achieves contract retention goal

  • Responsible for understanding customer data and insights to recommend changes or additions to existing contract and subscription scope that can improve the outcomes a customer can obtain. Use such recommends to initiate an Expand Motion in conjunction with Sales

  • Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience

  • Provide feedback to the portfolio team to ensure customer feedback is built into service offerings

  • Takes ownership in overall development including technical, commercial and personal by having a documented 70-20-10 plan

Our requirements

  • University Degree

  • 5 years working with customers in a commercial and/or technical capacity

  • Proven written and verbal communication and presentation skills to all levels of the organization up to the Executive level delivering a coherent message about our value proposition

  • Knowledge on how services are organized and delivered

  • Commercial and financial acumen

  • Genuine interest in making customers successful – Collaborates with others to reach that goal

  • Strives for quality and optimal customer service

  • Embracing Rockwell culture of inclusion/diversity/engagement

  • Cultural awareness/sensitivity in dealings across regions/geographies

  • Promoting customer needs as the key driver for business goals and initiatives

  • Manage multiple streams of work in parallel to achieve objectives

  • Works in complex environments; manages different customer work styles

  • Balance customer expectations with profitability requirements

  • Works on complex issues where analysis of data requires in-depth evaluation of variable factors

What we offer

  • Life insurance

  • Private health care

  • Allowance on MyBenefit platform

  • Annual bonus

  • Christmas and holiday bonuses

  • Language courses

  • Training funds

  • Professional development

  • Home office

  • International work environment

Rockwell Automation

Rockwell Automation to międzynarodowa firma z branży automatyki przemysłowej i rozwiązań informatycznych dostarczająca nowoczesne technologie z zakresu automatyzacji produkcji. Zatrudnia 22 tysiące pracowników w ponad 80 państwach. W Polsce jest obecna już ponad 20 lat, a od 10 lat stale poszerza swoją działalność na Śląsku.

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We kindly inform that this offer is conditional and chosen candidates will have to go through background check process, performed by an external company. In case of negative verification results, Rockwell Automation will be entitled to withdraw the offer without any consequences.