- Offer expired a month ago
- Remote recruitment
- Remote work
- contract of employment
- team manager
Management and Annual Recurring Revenue (ARR) target associated to all contracts and software subscriptions within portfolio of site-based accounts
Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences
Demonstrated growth within existing account for both AAR and general RA business
Consistently achieves contract retention goal
Responsible for understanding customer data and insights to recommend changes or additions to existing contract and subscription scope that can improve the outcomes a customer can obtain. Use such recommends to initiate an Expand Motion in conjunction with Sales
Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience
Provide feedback to the portfolio team to ensure customer feedback is built into service offerings
Takes ownership in overall development including technical, commercial and personal by having a documented 70-20-10 plan
5 years working with customers in a commercial and/or technical capacity
Proven written and verbal communication and presentation skills to all levels of the organization up to the Executive level delivering a coherent message about our value proposition
Knowledge on how services are organized and delivered
Commercial and financial acumen
Genuine interest in making customers successful – Collaborates with others to reach that goal
Strives for quality and optimal customer service
Embracing Rockwell culture of inclusion/diversity/engagement
Cultural awareness/sensitivity in dealings across regions/geographies
Promoting customer needs as the key driver for business goals and initiatives
Manage multiple streams of work in parallel to achieve objectives
Works in complex environments; manages different customer work styles
Balance customer expectations with profitability requirements
Works on complex issues where analysis of data requires in-depth evaluation of variable factors
What we offer
Private health care
Allowance on MyBenefit platform
Christmas and holiday bonuses
International work environment
Rockwell Automation to międzynarodowa firma z branży automatyki przemysłowej i rozwiązań informatycznych dostarczająca nowoczesne technologie z zakresu automatyzacji produkcji. Zatrudnia 22 tysiące pracowników w ponad 80 państwach. W Polsce jest obecna już ponad 20 lat, a od 10 lat stale poszerza swoją działalność na Śląsku.
If you want to be a part of Rockwell Automation, use "Aplikuj" button and send us your CV in English.
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We kindly inform that this offer is conditional and chosen candidates will have to go through background check process, performed by an external company. In case of negative verification results, Rockwell Automation will be entitled to withdraw the offer without any consequences.