sharing the costs of sports activities

Customer Success Manager
XPLUS S.A.About the company
- Puławska 435A, WarszawaWarszawa, Masovian
- Valid for 23 daysuntil: 24 Mar 2021
- Remote recruitment
- contract of employment, B2B contract
- full-time
- specialist (Mid / Regular)
XPLUS S.A.
Puławska 435A
Warszawa
Your responsibilities
Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them
Be accountable to drive high usage of Dynamics within customers by driving the creation and execution of a thorough and action-oriented adoption Plan
Amplify the Voice of the Customer within XPLUS, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.
Leverage deep functional expertise to increase the customer’s usage of existing workloads
Proactively identify new workloads and expansion opportunities to drive value both for the customer and for XPLUS
Build, maintain and leverage strong relationships with Business Decision Makers and IT Decision Makers within each customer to influence solution adoption, create strong support for new opportunities
Build/maintain rapid channel of communication to customer in case of online service-related issues and events
Coordinate negotiation, offer and contract handling
Combine the client’s needs and our know-how to figure out the way to produce stunning work
Our requirements
You are in contact with all the key accounts in your assigned market and have a great relationship with them
You understand your client’s business, knowing exactly which products can help client to evolve their business
You are not afraid of reviewing product adoption and providing guidance to clients on how they can realize more value from the subscription
You understand client’s success metrics and constantly work on delivering those metrics
Clients, with whom you cooperate, are satisfied and they show it by stable and/or increased usage of service. They are our advocates
Independently you can lead every aspect of the post-sale relationship, onboarding, training, demonstration, regular check-ins, support and renewals
You can lead clients’ meetings and you do not back out when in contact with high-level roles (Vice Presidents, Heads of departments, COO, CTO, etc.)
You have necessary skills for organization, identification and prioritization of clients’ feedback and inquiry
You have an excellent overview of the business and are up-to-date with the latest industry trends as well as the competition
You enjoy collaborating with other internal departments to achieve results as a high performing, inter-dependent team
7+ years of experience in consultative selling ideally in consulting or technical sales (Sales/PO/PM/BA role)
Solid tech background or hands-on insight into how Microsoft/SAP/Oracle ERP/CRM applications work
Proven ability to map the customer’s business process to product capability
Experience in driving ERP transformation in enterprises through effective change management and adoption highly preferred
Experience in one of the following industries highly preferred - Financial Services, Retail or Manufacturing & Distribution
Top-notch executive engagement and communication skills
Strong interpersonal skills that establish Trusted Advisor relationships with clients
Strong organizational/time management skills and the ability to manage multiple projects simultaneously
Willingness to travel
Fluency in English
Fluency in one of the European languages (eg. French, German) is a big plus
What we offer
Work in team which implement global products
Agile oriented organization
Work in a dynamic company that values your individuality
Use of the latest information technologies
Large autonomy and independence
Attractive employment conditions and professional work tools
Additional benefits package
And many more, which you will find out at the meeting
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
fruits
integration events
video games at work
coffee / tea
XPLUS S.A.
XPLUS to nowoczesna i nietypowa firma wdrożeniowa pełna wyjątkowych ludzi. W pracy jesteśmy sumienni i wytrwali, znamy się na tym, co robimy, i dbamy, aby nasze doświadczenie i umiejętności przydawały się innym. Jak na specjalistów-pasjonatów przystało, sami nawet od dobrego wolimy lepsze, dlatego także naszym klientom pomagamy osiągać jak najlepsze wyniki, opracowując i udoskonalając nasze autorskie metody i narzędzia.