Niestety, nie wspieramy Twojej przeglądarki
Niestety nie wpieramy Twojej przeglądarki co może znacznie wpłynąć na poprawne ładowanie skryptów strony.
Customer Success Manager
KYP.AIAbout the company
- WrocławWrocław, Lower Silesia
- offer expired 2 years ago
- contract of employment, B2B contract
- full-time
- team manager
- home office work, hybrid work
- remote recruitment
Your responsibilities
- Work closely with a portfolio of customers so as to define what their success looks like, and help them drive value and ROI
- Develop a deep understanding of customer needs, objectives, and use cases ensuring that Kyp.ai platform is properly leveraged to their benefit
- Engage customers in their process discovery and automation journey from user onboarding, through adoption to service expansion, supporting them in their change management efforts
- Spot and escalate key issues affecting customer success, satisfaction, and ultimately retention, applying both qualitative and quantitative methods
- Help shaping the customer success operating model (e.g. process, governance, tools, KPIs, trainings, etc.)
- Drive customer advocacy
Our requirements
YOUR EXPERIENCE PROFILE:
• Minimum of 3-4 years of relevant experience in Customer Success, customer-facing consulting, account management or other similar role
• Demonstrated ability of applying solid Project Management methodology in customer facing set-up, e.g. running transformation programmes
• Experience in dealing and interacting with different customer maturity levels, seniority and cultural backgrounds is a plus
• Demonstrated hands-on execution experience
• Experience in Customer Success in a start-up/scale-up operation is a plus
• Process mining and/or IPA industry experience is a plus
• SaaS software industry experience is a plus
• Engineering, mathematics, computer science, relevant scientific or management degree (with a quantitative focus)
YOUR COMPETENCIES:
• Advanced Project Management skills
• Customer focus backed with ability to both build rapport and foster long-term relationships
• Planning and prioritising skills coupled with resourcefulness
• Communication skills, plus facilitation of executive workshops and meetings
• Proven ability to navigate conflict situations
• Analytical thinking and probing mind
• Excellent command of English
YOUR TRAITS:
• Determination
• Openness
• Sociability
• Learning agility
• Discipline
DRIVERS
• Autonomy
• Change
• Challenge
What we offer
WHAT'S IN IT FOR YOU?
• Competitive salary that reflects your value and potential
• Competitive benefits
• Environment where we genuinely care about each other
• Experienced leadership and super friendly team
• Remote-first approach with cool offices to work from in Tychy (PL) and Cologne (DE) always when it is convenient
About Us
We are a Transformation Mining Company fueling digital change. Our platform has been sold on three continents within the first 6 months after market launch.
We help our customers to rapidly understand their abstract processes and how these balance with people and technology dimensions. Our automatically generated, data-driven improvement recommendations aim to deliver the fastest possible ROI.
Our plug-and-play cloud SaaS solution serves as a data backbone, supporting insights into process automation potential and execution success. KYP.ai is backed by carefully selected supporters (e.g. US-based Tola Capital) with a significant track record of success in scaling high-tech companies. Our investors are key partners to our success, extending our reach and accelerating us together to a shared vision.
If you’re looking to make an impact, KYP is the place for you! KYP’s culture is one of being customer-obsessed, radically transparent, and boldly accountable.
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Success Manager, Wrocław