Customer Success Representative with English

Teleperformance Polska

11 00015 400 gross / mth.
  • West Pomeranian

    West Pomeranian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work

Your responsibilities

  • Monitoring the funnel of expiring agreements, contacting customers up to 3 months in advance of expiration, and providing a proposal/quote to the customer/partners for the continuation of their support and products

  • External collaboration with partners and end users and internally with the Client sales team

  • Handling customer inquiries, up-selling, and upgrading products

  • Actively pursuing the list of lapsed customers, end users, and channel partners to sell reinstated products

  • Assisting in the negotiation of contracts or maintenance agreements

  • Participating in team meetings and taking responsibility for renewal improvement initiatives and other assigned action items

Our requirements

  • Fluency command of English

  • Proficiency in MSOffice based automation tools (Excel, Outlook, etc),

  • Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter

  • Capacity for innovative thinking and problem-solving


  • Knowledge of the virtualization industry and the ability to relay information to potential customers

  • Previous experience – Sales background and previous experience are a plus

  • Knowledge of

What we offer

  • Very attractive salary package (11 000- 15 400 PLN gross/ month)

  • Relocation package for people who would like to move to Kraków

  • Or possibility of remote work

  • A non-corporate atmosphere full of openness to innovation, improvement, teamwork

  • A stable position in an international organization

  • A package of employee benefits: private medical care package, Medicover Sport card, internal training, integration trips & more


  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • flexible working time

  • integration events

  • no dress code

  • leisure zone

  • christmas gifts

  • employee referral program

  • charity initiatives

Ready to kick start your career? Great. Ready to kick start it with us? Even better! We keep the world moving, providing trusted backup solutions to 82% of Fortune 500 companies.

Join us in Customer Success and you’ll work with our existing clients, figuring out how we can best deliver for them in the future. No Sales or IT industry experience? No problem. Above all, we need you to be a natural communicator who understands our customers, so if you love building relationships and learning new things, you’ll fit right in.

If you want to grow as fast as we have- Let’s connect!

Teleperformance Polska

Teleperformance is the global leader in advanced experience management for customers and citizens around the world.

Focused on delivering exceptional business services, we provide an integrated, OneOffice approach through: customer experience management, back-office services, and business process optimization. This end-to-end solution portfolio helps companies achieve business efficiencies and improve customer loyalty by balancing high-tech solutions with a high-touch, human-centric approach.

Teleperformance Poland has been present on the Polish market for over 25 years. We operate from 4 sites located in Warsaw, Katowice and Cracow.

We are a group of 1,700 passionate people, citizens of over 55 different countries, serving in 20 different languages.

Join us today!

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