Customer Success Specialist Czech and Slovak

Shell Business Operations

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment
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Shell Business Operations

Czerwone Maki 85

Dębniki

Kraków

Your responsibilities

  • Handle a range of front-line Customer enquiries within the agreed processes and ways of working

  • Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other

  • Support Data Integrity Management, by embedding right accountability and ownership of Customer data quality inputted at system

  • Liaise with internal interfaces within the agreed processes and ways of working

  • Support Shell’s Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application

Our requirements

  • English Language Proficiency – B2

  • Czech (preferred) or Slovakian Language Proficiency – C1

  • Bachelor’s degree preferred (Business related major) or equivalent experience

  • Previous experience in Customer Service

  • Experience in Microsoft Office with experience in using social media platforms including Twitter/Facebook

  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell

  • Able to act as a Shell Brand Ambassador in a ‘voice of Shell’ role

  • Able to demonstrate a continuous improvement mind-set

  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

  • Able to problem-solve independently, dealing with a range of uncommon queries

  • Able to demonstrate resilience and patience, especially when interacting with challenging Customers

  • Able to develop an extensive network of contacts, subject matter experts and decision makers across the business to help resolve the more complex Customer problems

  • Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and efficiently

What we offer

  • Modern office set-up with its own canteen and discount for meals, coffee corner, relax rooms, bike & car parking space, electric charger for cars and improved accessibility standards

  • Attractive and competitive salary package

  • Programmes that support well-being & mental health: Employee Assistance Programs, medical consultations and coaching sessions

  • Discount for Shell fuel

  • Complex medical care and individual life insurance

  • Assistive technologies and reasonable adjustments for people with disabilities

  • International working environment and collaboration in high vibrant community

  • Work-life balance support: hybrid working & flexible time arrangements, sabbaticals, MultiSport Card, vouchers for cultural and free time activities

  • Additional funds for trainings and certifications / role dependant (ACCA, CIMA, CIPS, Lean Six Sigma)

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • coffee / tea

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • electric car charger

Recruitment stages
1

Explore current opportunities & vacancies.

2

Discover and apply online

3

Connect with us at interview

4

Final Assessment

Shell in Kraków

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4700 professionals: 4500+ in Kraków and 200 in Warsaw.

Our employees represent 59 nationalities and operate in over 20 different languages.

People with disabilities are more than welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

If you have disability or special need that requires accommodation, please let us know by completing Application form.

Shell Business Operations Krakow becoming the 1st Shell business by number of staff in Europe. We currently provide operations for almost 40 countries, and are a strong European foothold for divers departments as follow:

- Customer Operations

- Contracting & Procurement

- Trading & Supply

- Finance Operations

- HR Operations

- External Relations

- Internal Communications

- Lubricants Supply Chain

- Legal

- Retail

- Technical Asset Operations

- Creative Solutions

Shell Business Operations

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company. Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Shell Business Operations is a key differentiator, delivering competitive advantage for Shell across the world with first-class activities, including simplification, standardization and digitalisation.

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