sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Success Specialist Czech and Slovak
Shell Business Operations
- Czerwone Maki 85, Dębniki, KrakówKraków, Lesser Poland
- offer expired 2 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- Immediate employment
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
Shell Business Operations
Czerwone Maki 85
Dębniki
Kraków
Your responsibilities
Handle a range of front-line Customer enquiries within the agreed processes and ways of working
Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other
Support Data Integrity Management, by embedding right accountability and ownership of Customer data quality inputted at system
Liaise with internal interfaces within the agreed processes and ways of working
Support Shell’s Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application
Our requirements
English Language Proficiency – B2
Czech (preferred) or Slovakian Language Proficiency – C1
Bachelor’s degree preferred (Business related major) or equivalent experience
Previous experience in Customer Service
Experience in Microsoft Office with experience in using social media platforms including Twitter/Facebook
Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
Able to act as a Shell Brand Ambassador in a ‘voice of Shell’ role
Able to demonstrate a continuous improvement mind-set
Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
Able to problem-solve independently, dealing with a range of uncommon queries
Able to demonstrate resilience and patience, especially when interacting with challenging Customers
Able to develop an extensive network of contacts, subject matter experts and decision makers across the business to help resolve the more complex Customer problems
Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and efficiently
What we offer
Modern office set-up with its own canteen and discount for meals, coffee corner, relax rooms, bike & car parking space, electric charger for cars and improved accessibility standards
Attractive and competitive salary package
Programmes that support well-being & mental health: Employee Assistance Programs, medical consultations and coaching sessions
Discount for Shell fuel
Complex medical care and individual life insurance
Assistive technologies and reasonable adjustments for people with disabilities
International working environment and collaboration in high vibrant community
Work-life balance support: hybrid working & flexible time arrangements, sabbaticals, MultiSport Card, vouchers for cultural and free time activities
Additional funds for trainings and certifications / role dependant (ACCA, CIMA, CIPS, Lean Six Sigma)
Benefits
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
flexible working time
fruits
corporate products and services at discounted prices
integration events
coffee / tea
parking space for employees
leisure zone
sharing the costs of tickets to the movies, theater
christmas gifts
employee referral program
charity initiatives
electric car charger
Recruitment stages
1
Explore current opportunities & vacancies.
2
Discover and apply online
3
Connect with us at interview
4
Final Assessment
Shell in Kraków
Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.
Shell Polska employs more than 4700 professionals: 4500+ in Kraków and 200 in Warsaw.
Our employees represent 59 nationalities and operate in over 20 different languages.
People with disabilities are more than welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.
If you have disability or special need that requires accommodation, please let us know by completing Application form.
Shell Business Operations Krakow becoming the 1st Shell business by number of staff in Europe. We currently provide operations for almost 40 countries, and are a strong European foothold for divers departments as follow:
- Customer Operations
- Contracting & Procurement
- Trading & Supply
- Finance Operations
- HR Operations
- External Relations
- Internal Communications
- Lubricants Supply Chain
- Legal
- Retail
- Technical Asset Operations
- Creative Solutions
Shell Business Operations
Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company. Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.
Shell Business Operations is a key differentiator, delivering competitive advantage for Shell across the world with first-class activities, including simplification, standardization and digitalisation.