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Customer Success Specialist (Slovak speaking)

ALIGN TECHNOLOGY

ALIGN TECHNOLOGY

Bierutowska 57-59

Psie Pole

Wrocław

Your responsibilities

  • Reactively and proactively handle customer situations taking their questions and concerns to resolution in a timely, patient, tactful and professional manner via phone and email

  • Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management

  • Accurately and thoroughly document information in the company’s database about each contact following defined parameters

  • Maintain comprehensive knowledge of company processes, procedures, and product information/materials

  • Meet departmental standards for personal and team performance metrics

Our requirements

  • Bachelor’s degree and/or equivalent experience required

  • 1 – 3 years’ experience in a customer based or related environment

  • Excellent written and verbal communication skills in Slovak and English is a must

  • Customer-centric attitude and great communication skills

  • Efficiency at managing demands including prioritization, responsiveness and keeping others informed

  • Confident in a tech environment and comfortable with software

  • Experience with Salesforce.com and/or SAP would be considered as a significant plus.

What we offer

  • Becoming part of a passionate, highly motivated, and professional team

  • Stable long-term cooperation

  • Yearly bonus

  • Private medical care (Luxmed)

  • Support with sports and fitness exercises (Multisport)

  • Life insurance

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • corporate products and services at discounted prices

  • pre-paid cards

ALIGN TECHNOLOGY

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

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