Oferta pracy

Customer Success Specialist

PLUM RESEARCH S.A.

  • Szczecin

    Szczecin, West Pomeranian
  • offer expired over a month ago
  • contract of employment, contract of mandate, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Proactively manage client relationships, including monitoring account health, client satisfaction, and usage of Showlabs.tv

  • Serve as your clients’ point of contact, ensuring that all client inquiries are answered in timely, clear and organized manner

  • Become a Showlabs.tv expert and learn all the product’s features and capabilities

  • Deliver virtual onboardings tailored to the client team’s needs while answering any relevant product or industry-related questions

  • Acquire and maintain in-depth knowledge of the major players in streaming video (Netflix, Prime Video, Disney+, Hulu, etc.) and follow entertainment industry news and trends

  • Work closely with the analysts on the Insights team to deliver customized data projects under deadline

  • Proactively identify opportunities to improve client deliverables, anticipate client needs, and offer solutions

  • Build trust and rapport with our clients to strengthen our existing relationships

Our requirements

  • 2+ years of full-time work experience, ideally in an analytics or customer success role for a technical product

  • A passion for media, particularly TV or film

  • Ability to confidently and effectively communicate complex information to individuals or groups in writing or during virtual meetings

  • Strong analytical skills and high attention to detail

  • Near-native verbal and written communication skills in English. Proficiency in Polish or Spanish would be a plus, but is not required

  • Ability to manage client expectations against multiple deadlines, both internal and external

  • Excellent organizational skills and ability to effectively prioritize tasks

  • Motivation and enthusiasm, with the ability to work independently and as part of a team

Optional

  • A prior understanding of the streaming or television advertising industry, including research terminology and methodology

What we offer

  • Working directly with top-tier clients in international markets

  • A unique opportunity to enter a booming industry and to influence the future of audience measurement

  • A chance to work with experts from various technical areas

  • Competence Day: every 2 weeks, you can spend all day on your professional development. You choose the subject and scope yourself, so you can learn a new technology, take an online course, or carry out a micro-project together with others if you think it’ll improve your skills

  • Access to private healthcare, a sport activities membership card, and a life insurance package

  • Self-development budget with additional allowance for travel and accommodation

  • Remote work from anywhere in Poland (you can also work from our Szczecin or Warsaw offices if preferred)

  • Established salary growth track

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

PlumResearch is at an exciting time in our growth, and is positioned to scale rapidly over the next few months. We’re looking to hire a key addition to the company, a highly-motivated Customer Success Specialist, who will report to the VP of Growth and will work closely with the analysts on our Insights team.

We'll help you build your career in tech while you collaborate with a diverse team of talented individuals. As a Client Success Specialist, you’ll be responsible for delivering an outstanding customer experience by answering technical and data-related inquiries from clients. You’ll also be leading product onboardings and managing all aspects of existing client relationships.

As a Client Success Specialist, you’ll become an expert on Plum’s analytics dashboard, Showlabs.tv. You’ll also become a trusted advisor to our clients to ensure that they’re optimizing the full value of Plum data for their business needs. To thrive in this role, you’ll need to have (or will need to develop) an understanding of audience measurement within the entertainment industry, and have previous client-facing experience and analytical skills.

PLUM RESEARCH S.A.

PlumResearch is an independent company dedicated to providing the most reliable and accurate data and analytics to the global entertainment industry. We strive to be one step ahead of where the industry is heading in order to deliver a product with more actionable insights than can be found anywhere else.

Our current roster of blue chip clients range from major broadcasters and television networks to talent agencies and independent film studios around the world. Our clients rely on our data and analytics to understand audience behavior and optimize their business decisions.

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