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Customer Success Specialist with English (USA market)

SALESmanago CDP & Marketing Automation

  • valid for 17 days
    until: 11 Jun 2022
  • contract of employment, contract of mandate, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

SALESmanago CDP & Marketing Automation

Grzegórzecka 21

Grzegórzki

Kraków

Your responsibilities

  • Take care of ongoing cooperation with customers (via phone/email/slack/skype) - you will lead projects in marketing automation scope

  • Manage integrations between marketing technology systems including SALESmanago and eCommerce platforms (Shopify, Magento, Prestashop, etc.) and the transfer of data between systems

  • Create marketing automation processes using SALESmanago

  • Create a positive image of our company in relationship with customers and partners

  • Educate about marketing automation and best practices in email marketing

  • Retention of customers, ensuring contract prolongation

  • Caring about high quality and standards in customer service

  • Tight cooperation with other departments in the company

  • Technical support in the SALESmanago platform usage

  • working hours: at the beginning 9:00-5:30 (CET) till the employee get fully implemented, after that implementation period: 16:00-0:00 (CET)

Our requirements

  • Must possess strong organizational skills, customer service experience and troubleshooting attitude

  • Results ‐ oriented professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner

  • Commitment to your job and will-do attitude

  • Ability to be a self‐motivated and self‐managed individual

  • Experience in training or guiding others through the implementations

  • Proficiency and advance expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Visio, and PowerPoint) or similar software

  • Willingness to work and develop

  • Exceptional English speaking and writing communication skills

  • Very good communication skills in Spanish will be an asset

  • Knowledge of Polish will be an asset

What we offer

  • the opportunity to make a career in an international company and unique position in your CV, that will strengthen your professional profile forever

  • work in a dynamic, fast-growing environment, where you will develop and achieve the highest level of effectiveness

  • possibility of cooperation with the biggest companies on the market

  • a specially prepared training cycle, which will instantly equip you with the knowledge necessary to perform your work effectively

  • active development of your international experience with customers

  • work in a young, strong, open-minded team

  • everyday challenges that will let you learn more and develop new skills

  • Benefits

  • sharing the costs of sports activities

  • sharing the costs of foreign language classes

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • drinks

  • parking space for employees

  • baby layette

SALESmanago CDP & Marketing Automation

SALESmanago is Europe's largest and fastest growing independent CDXP (Customer Data

& Customer Experience Platform) used by 3000+ midmarket and large enterprises in 50

countries including Starbucks, Vodafone, Lacoste, New Balance, Victoria’s Secret and

many other global brands. Financial Times ranks SALESmanago as the fastest growing

marketing automation platform in Europe.

SALESmanago is harnessing the full power of first- and zero-party data, combining

advanced analytics and AI Hyperpersonalization to deliver highly configurable personalized experiences, across a comprehensive range of natively built and integrated marketing execution channels.

The company is based in Kraków, Poland and employs 350 highly experienced consultants,

data scientists and engineers. SALESmanago works internationally via an extensive

network of over 1000 reselling partners.

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