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Customer Success Specialist with English (USA market)
SALESmanago CDP & Marketing Automation
- Grzegórzecka 21, Grzegórzki, KrakówKraków, Lesser Poland
- valid for 17 daysuntil: 11 Jun 2022
- contract of employment, contract of mandate, B2B contract
- full-time
- specialist (Mid / Regular)
- remote recruitment
SALESmanago CDP & Marketing Automation
Grzegórzecka 21
Grzegórzki
Kraków
Your responsibilities
Take care of ongoing cooperation with customers (via phone/email/slack/skype) - you will lead projects in marketing automation scope
Manage integrations between marketing technology systems including SALESmanago and eCommerce platforms (Shopify, Magento, Prestashop, etc.) and the transfer of data between systems
Create marketing automation processes using SALESmanago
Create a positive image of our company in relationship with customers and partners
Educate about marketing automation and best practices in email marketing
Retention of customers, ensuring contract prolongation
Caring about high quality and standards in customer service
Tight cooperation with other departments in the company
Technical support in the SALESmanago platform usage
working hours: at the beginning 9:00-5:30 (CET) till the employee get fully implemented, after that implementation period: 16:00-0:00 (CET)
Our requirements
Must possess strong organizational skills, customer service experience and troubleshooting attitude
Results ‐ oriented professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner
Commitment to your job and will-do attitude
Ability to be a self‐motivated and self‐managed individual
Experience in training or guiding others through the implementations
Proficiency and advance expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Visio, and PowerPoint) or similar software
Willingness to work and develop
Exceptional English speaking and writing communication skills
Very good communication skills in Spanish will be an asset
Knowledge of Polish will be an asset
What we offer
the opportunity to make a career in an international company and unique position in your CV, that will strengthen your professional profile forever
work in a dynamic, fast-growing environment, where you will develop and achieve the highest level of effectiveness
possibility of cooperation with the biggest companies on the market
a specially prepared training cycle, which will instantly equip you with the knowledge necessary to perform your work effectively
active development of your international experience with customers
work in a young, strong, open-minded team
everyday challenges that will let you learn more and develop new skills
Benefits
sharing the costs of foreign language classes
fruits
integration events
no dress code
coffee / tea
drinks
parking space for employees
baby layette
SALESmanago CDP & Marketing Automation
SALESmanago is Europe's largest and fastest growing independent CDXP (Customer Data
& Customer Experience Platform) used by 3000+ midmarket and large enterprises in 50
countries including Starbucks, Vodafone, Lacoste, New Balance, Victoria’s Secret and
many other global brands. Financial Times ranks SALESmanago as the fastest growing
marketing automation platform in Europe.
SALESmanago is harnessing the full power of first- and zero-party data, combining
advanced analytics and AI Hyperpersonalization to deliver highly configurable personalized experiences, across a comprehensive range of natively built and integrated marketing execution channels.
The company is based in Kraków, Poland and employs 350 highly experienced consultants,
data scientists and engineers. SALESmanago works internationally via an extensive
network of over 1000 reselling partners.