Oferta pracy

Customer Success Specialist with French

Shell Business Operations

  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
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Shell Business Operations

Czerwone Maki 85

Dębniki

Kraków

Your responsibilities

  • Resolve Customer requests received via all mediums (phone, email, fax)

  • Be the first point of contact for Business Customers

  • Work with the new digital live chat channels (both through the website and the mobile application)

  • Liaise between customers and supply chain departments in coordination of delivery process

  • Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order

  • Support in the resolution of delivery queries

  • Bid and Tender

  • Contract Management

  • Pricing

  • Master Data Set-up and Amend

  • Data Integrity Management

  • Enforcing company’s policy and contracts

  • Ensuring compliance (Data privacy, trade compliance, SDS, etc)

  • Troubleshooting

Our requirements

Key business serviced is Fleet Solutions. These activities cover all customer levels including Key Accounts and Platinum Customers. The broad accountability of this role is to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This means being a single focal point for our customer, as well as caring for our customers.

The Customer Success Specialist is accountable for a certain customer portfolio (mirroring one or more AM portfolios) to drive accountability/ownership for this portfolio. This is a key enabler to drive best-in-class and to ensure maximum customer-centricity.

This role may focus on some or all the accountabilities below, depending on the respective businesses size and complexity:

Deal Management:

- Bid and Tender

- Contract Management

- Pricing

- Master Data Set-up and Amend

- Data Integrity Management

- Enforcing company’s policy and contracts

- Ensuring compliance (Data privacy, trade compliance, SDS, etc)

- Troubleshooting

Order to Cash:

- Order Management

- Touchless Support and Set-up

- Dispute Management

- Credit Management

- General Inquiries and Feedback

- Meeting and/or managing customer’s expectations

- Ensuring invoices are correct and paid on time

- Building strong relationships and creating partners (customers) for life

- Getting as much information and notes as necessary to understand customer’s issues and to drive resolution and improvements

What we offer

  • Modern office set-up with its own canteen and discount for meals, coffee corner, relax rooms, bike & car parking space, electric charger for cars and improved accessibility standards

  • Attractive and competitive salary package

  • Programmes that support well-being & mental health: Employee Assistance Programs, medical consultations and coaching sessions

  • Discount for Shell fuel

  • Complex medical care and individual life insurance

  • Assistive technologies and reasonable adjustments for people with disabilities

  • International working environment and collaboration in high vibrant community

  • Work-life balance support: hybrid working & flexible time arrangements, sabbaticals, MultiSport Card, vouchers for cultural and free time activities

  • Additional funds for trainings and certifications / role dependant (ACCA, CIMA, CIPS, Lean Six Sigma)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • coffee / tea

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • electric car charger

Recruitment stages
1

Explore current opportunities & vacancies.

2

Discover and apply online

3

Connect with us at interview

4

Final Assessment

Shell in Kraków

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4700 professionals: 4500+ in Kraków and 200 in Warsaw.

Our employees represent 59 nationalities and operate in over 20 different languages.

People with disabilities are more than welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

If you have disability or special need that requires accommodation, please let us know by completing Application form.

Shell Business Operations Krakow becoming the 1st Shell business by number of staff in Europe. We currently provide operations for almost 40 countries, and are a strong European foothold for divers departments as follow:

- Customer Operations

- Contracting & Procurement

- Trading & Supply

- Finance Operations

- HR Operations

- External Relations

- Internal Communications

- Lubricants Supply Chain

- Legal

- Retail

- Technical Asset Operations

- Creative Solutions

Shell Business Operations

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company. Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Shell Business Operations is a key differentiator, delivering competitive advantage for Shell across the world with first-class activities, including simplification, standardization and digitalisation.

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