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Customer Support Agent: Foreign languages

Real Recruitment Solutions

7 5008 000 gross / mth.
  • Kraków

    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • full office work
  • Immediate employment
  • More than one vacancy
  • remote recruitment

Recruitment for

Located in Cracow, your new potential employer is a next-generation global technology company which provides customer support solutions for the international market. They value equity, inclusion and diversity which they ensure for their employees from 52 countries. Our client will help you with your career advancement, social integration and personal growth.

Your responsibilities

  • Taking care of inquiries from customers in Dutch or Slovenian or Hebrew or German or Italian or French language

  • Responding to incoming (inbound) calls, email and chat messages

  • Providing support and direction to customers, resolve their issues in a timely and empathetic manner

  • If necessary, escalating issues to higher departments

Employer requirements

  • Advanced knowledge of Dutch or Slovenian or Hebrew or German or Italian or French – min. +B2

  • Good command of English – min. B2

  • Experience in customer service: at least 6 months

  • Knowledge of the value that a good customer experience can hold

  • Being an attentive listener, comfortable and skillful at communicating with clients

  • Being energetic, innovative and working proactively at a fast pace

What employer offers

  • Stable employment contract (umowa o pracę) for indefinite period of time

  • Attractive salary: 7500 – 8000 PLN brutto

  • Work from modern offices in Cracow, Poland

  • Flexible working hours (your schedule will be based on rotating shifts)

  • Private medical care & life insurance

  • Multisport card

  • MyBenefit card

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • flexible working time

Is customer support the area where you want to develop your career? The good news is that we are hiring based on your language and soft skills.

If this job offer sounds appealing, do not hesitate and send us your CV in English, so we can arrange a call and discuss this job opportunity!