Oferta pracy

Customer Support Agent

Infosys Poland Sp. z o.o.

Infosys Poland Sp. z o.o.

Pomorska 106A

Śródmieście

Łódź

Your responsibilities

  • Email/phone communication to manage customer orders / issues

  • Resolution of customer queries

  • Proactive communication to the customer on order status and potential resolution

  • Support risk assessment in supply chain and setting mitigation plans

  • Adhering to work standard to ensure high quality service

  • Cooperation with other team members

Our requirements

  • Fluent English (written and spoken)

  • Experience in customer service area would be an asset

  • Excellent communication and interpersonal skills

  • Ability to work in fast-changing environment

  • Strong analytical and problem solving skills

  • Independency and self-driving attitude

  • Experience in SAP and CRM (f.e. Sales Force) would be an asset

What we offer

  • Career in the multinational company

  • Opportunity to take part in international projects and gain experience with various businesses

  • Set of social benefits to choose from

  • Salary adequate to your competencies

  • Training program

  • Benefits

  • private medical care

  • flexible working time

  • no dress code

  • coffee / tea

  • leisure zone

  • extra social benefits

  • meal passes

  • employee referral program

  • charity initiatives

  • Multisport card

  • Christmas bonus

  • semi-annual bonus

  • training and courses

  • remote work (during the pandemic)

Recruitment stages
1

CV analysis

2

Call with the Recruiter

3

Tests/Language verification

4

Video interview

5

Final decision

Infosys Poland Sp. z o.o.

We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.

The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.

Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.

With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.

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This is how we work
This is how we work