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Customer support agent

  • Poznań, wielkopolskie
  • Specjalista
  • 10.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Flyflex Sp. z o.o.

    FlyFlex is a fast growing dynamic and innovative travel agency with headquarters in Sweden. We focus on offering online solutions for flights, hotels and vacation packages at the best possible value for our customers. We have a professional and fun customer service team and are now expanding in Europe. We are seeking personnel to work with us in our call-center in Poznan, Poland.

    FlyFlex is part of AOB Travel Sweden, and other brands include flygcity.se, flysmarter.dk, flysmarter.no, flysmarter.nl, flysmarter.es and flysmarter.de. We operate using the Global Distribution System, SABRE.

    Customer support agent

    Workplace: Poznań

    What we do

    • Supporting our online customers via telephone, mail and chat services
    • Issuing flight tickets
    • Rebooking and reissuing flight tickets
    • Handling and managing the queue system with timetable changes and other messages from airlines. Advise of changes in flight plan or to cancel passenger reservations
    • Other duties and responsibilities as requested by management.


    • Able to accomplish duties within airline rules and standards.
    • Excellent communication skills – both written and spoken - in English.
    • Other languages such as German, Spanish, Dutch and Scandinavian languages are merited.
    • Able to work in a team.
    • Capable of prioritizing, multi-tasking and handle a high volume of work efficiently.
    • Detail orientated
    • Enthusiasm for providing superior customer service
    • Diploma in reservation systems SABRE or Amadeus or one to three months related experience and/or training; or equivalent combination of education and experience is preferred but not essential. Necessary training will be provided.

    We offer

    • Being part of a young team
    • Able to work shifts between hours 8.30-22.00
    • Fulltime
    • Individual Salary

    If you are interested, please send your CV via Aplikuj button below.