private medical care
KrakówKraków, Lesser Poland
- Offer expired 8 days ago
- Remote recruitment
- contract of employment
- specialist (Mid / Regular), senior specialist (Senior)
Deliver service and support to customers via inbound/outbound calls or emails for a suite of applications and services.
Provide problem resolution to customers by performing a question diagnosis or guiding users through step-by-step solutions.
Track and escalate existing support tickets and ensure timely follow up and customer satisfaction.
Stay current with product details, product updates and new product releases.
Collect and communicate customer suggestions for continuous improvement to appropriate personnel.
Customer Service driven with multi-tasking capabilities
Excellent teamwork and communication skills
Proper phone etiquette and effective listening skills
Fluency in German and English
Strong troubleshooting ability and problem resolution skills
Proficiency in knowledge of Microsoft Office
Customer support / IT helpdesk / IT support experience appreciated
What we offer
Reliable employment at one of the largest German IT Service Providers
Opportunity to gather IT experience
Open and cooperative corporate culture and a trusting working atmosphere
Flat hierarchies and short decision paths
Individual training opportunities and interesting technical challenges
Flexible working hours for reconciling work and private life
Attractive and modern working environment including mobile office capabilities
remote work opportunities
flexible working time
no dress code
coffee / tea
DATAGROUP AUTOMOTIVE SERVICES sp. z o.o.
DATAGROUP is one of Germany's leading IT service providers, serving more than 600,000 IT workstations worldwide.
Over 2,800 colleagues design, implement and operate business applications and IT infrastructures