Oferta pracy

Customer Support Analyst with French

Capgemini PolskaO firmie

  • Katowice, śląskie

  • Ogłoszenie wygasło 19 dni temu
  • Rekrutacja zdalna
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.  

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.

Customer Support Analyst with French

What duties will help you grow as an expert?

We’re currently looking for a French speaking Customer support Analyst to join the team.

He/she will be part of a team of 14 analysts, handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests). 

He/she will manage the follow-up of cases and ensure the update of documentation. 

Working hours: 07.00 - 19.00 (in 2 shifts) Monday – Friday.

What do you need to start?

  • Very good verbal and written French language 
  • Customer - focused attitude 
  • Good interpersonal and communication skills 
  • IT basics 


It's not essential, but we appreciate if you also have:

  • Customer support experience 

What have we prepared for you?

Space where you can develop yourself:

  • Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings: MS Azure, AWS, Google Cloud or ServiceNow. 
  • You will have possibility to join various technical communities.
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere:

  • We don't have a rigid dress code, but what we do have are awesome communities and world- changing initiatives. There's always someone happy to start a day with a cup of coffee with you - even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!  

A lot of benefits:

  • Well-being package (private medical care, additional life insurance & StayWell helpline).
  • Referral bonuses for recommending your friends to Capgemini.
  • Inspiro Audiobooks & MyBenefit access.
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.

Twoje dane osobowe są u nas bezpieczne. Ochrona danych osobowych jest jedynym z naszych najważniejszych priorytetów. Przetwarzamy je w sposób odpowiedzialny, ograniczamy gromadzenie i dostęp do nich, w szczególności w odniesieniu do osób, które uczestniczyły w obecnych lub będą uczestniczyć w przyszłych procesach rekrutacji. Przygotowaliśmy dla Ciebie informację o celach i zasadach przetwarzania przez Capgemini Polska Sp z o. o. danych osobowych oraz przysługujących Ci prawach. Komplet informacji znajdziesz pod niniejszym adresem strony internetowej.

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