Oferta pracy

Customer Support Analyst with French

Capgemini PolskaAbout the company

  • Katowice

    Katowice, Silesian
  • Offer expired 20 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Expected

  • French

Your responsibilities

  • We’re currently looking for a French speaking Customer support Analyst to join the team.

  • He/she will be part of a team of 14 analysts, handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests).

  • He/she will manage the follow-up of cases and ensure the update of documentation.

  • Working hours: 07.00 – 19.00 (in 2 shifts) Monday – Friday.

Our requirements

  • Very good verbal and written French language

  • Customer – focused attitude

  • Good interpersonal and communication skills

  • IT basics

Optional

  • Customer support experience

  • Benefits

  • private medical care

  • life insurance

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Access to Pluralsight & courses e.g. MS Azure, AWS, Google

Capgemini Polska

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services – part of business unit called Cloud Infrastructure Services.

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

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