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Customer Support Consultant


  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • remote recruitment

Your responsibilities

  • Deliver service and support to customers via inbound/outbound calls or emails for a suite of applications and services.

  • Provide problem resolution to customers by performing a question diagnosis or guiding users through step-by-step solutions.

  • Track and escalate existing support tickets and ensure timely follow up and customer satisfaction.

  • Stay current with product details, product updates and new product releases.

  • Collect and communicate customer suggestions for continuous improvement to appropriate personnel.

Our requirements

  • Customer Service driven with multi-tasking capabilities

  • Excellent teamwork and communication skills

  • Proper phone etiquette and effective listening skills

  • Fluency in English and at least one more language: German, Swedish, Norwegian

  • Strong troubleshooting ability and problem resolution skills

  • Proficiency in knowledge of Microsoft Office

  • Customer support / IT helpdesk / IT support experience appreciated

What we offer

  • Reliable employment at one of the largest German IT Service Providers

  • Opportunity to gather IT experience

  • Open and cooperative corporate culture and a trusting working atmosphere

  • Flat hierarchies and short decision paths

  • Individual training opportunities and interesting technical challenges

  • Flexible working hours for reconciling work and private life

  • Attractive and modern working environment including mobile office capabilities

  • Social benefits

  • Benefits

  • private medical care

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea


DATAGROUP is one of Germany's leading IT service providers, serving more than 600,000 IT workstations worldwide.

Over 2,800 colleagues design, implement and operate business applications and IT infrastructures

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