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Customer Support Consultant

DATAGROUP AUTOMOTIVE SERVICES sp. z o.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Deliver service and support to customers via inbound/outbound calls or emails for a suite of applications and services.

  • Provide problem resolution to customers by performing a question diagnosis or guiding users through step-by-step solutions.

  • Track and escalate existing support tickets and ensure timely follow up and customer satisfaction.

  • Stay current with product details, product updates and new product releases.

  • Collect and communicate customer suggestions for continuous improvement to appropriate personnel

Our requirements

  • Customer Service driven with multi-tasking capabilities

  • Excellent teamwork and communication skills

  • Proper phone etiquette and effective listening skills

  • Fluency in English and at least one of the following languages: German, French, Italian Spanish, further European language will be an advantage

  • Strong troubleshooting ability and problem resolution skills

  • Proficiency in knowledge of Microsoft Office

  • Customer support / IT helpdesk / IT support experience appreciated

What we offer

  • Reliable employment at one of the largest German IT Service Providers

  • Opportunity to gather IT experience

  • Open and cooperative corporate culture and a trusting working atmosphere

  • Flat hierarchies and short decision paths

  • Individual training opportunities and interesting technical challenges

  • Flexible working hours for reconciling work and private life

  • Attractive and modern working environment including mobile office capabilities

  • Social benefits

  • Benefits

  • private medical care

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

DATAGROUP AUTOMOTIVE SERVICES sp. z o.o.

DATAGROUP is one of the leading German IT service companies. Around 3,500 employees at locations throughout Germany design, implement and operate IT infrastructures and business applications such as SAP. With its CORBOX product, DATAGROUP is a full service provider and looks after the IT workplaces of medium-sized and large companies as well as public clients worldwide. The company is growing organically and through acquisitions. The acquisition strategy is primarily characterized by the optimal integration of the new companies. With its “buy and turn around” or “buy and build” strategy, DATAGROUP is actively participating in the consolidation process of the IT service market.

More about the company on our website: https://www.datagroup.de/en/

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