Oferta pracy

Customer Support Engineer

SilvairO firmie

  • Kraków
    Kraków, małopolskie
  • Ogłoszenie wygasło miesiąc temu
  • Umowa o pracę, Kontrakt B2B
  • Specjalista (Mid / Regular)

Silvair

Kraków

About Silvair

Silvair is a company developing innovative IoT technologies for the smart lighting industry. We provide advanced software solutions for wireless lighting control and commercial building automation. As a leading contributor to the Bluetooth SIG, we drove the development of Bluetooth mesh - a new communication standard for the Internet of Things.
 
We were the first company in the world to develop a qualified Bluetooth mesh stack, and the first IoT business listed on the Warsaw Stock Exchange. Now we aim to be the world’s no.1 provider of wireless solutions for professional lighting applications.


Overview

We are looking for an engineer who will be a part of Silvair’s Technical Support Team which is responsible for resolving highly technical, complex issues touching many different areas of our solutions.

You will be working with engineers from around the world, exploring the vast applications of bluetooth mesh in IoT, based on embedded systems devices. 
 
The dynamic work environment at Silvair will help you find your niche and will give you the opportunity to plan, co-create and implement various support-related internal and external processes. 
Customer Support Engineer

Responsibilities

  • helping our business partners every step of the way based on the tracking system
  • debugging our solutions along with the teams responsible for implementing and development (cloud, hardware, software/firmware solutions, mobile, product)
  • possibility to provide product training, recommend improvements to products and processes
  • writing product-related documentation

Essential job requirements

  • experience in a technical support field 
  • excellent verbal and written English 
  • ability to solve problems, strong analytical skills

Nice to have

  • knowledge of Atlassian Tools (e.g. Jira/ Confluence)
  • experience within at least basic electronic engineering, e.g. knowledge of electronic equipments like multimeter, oscilloscope, generator
  • solid experience with Protocol Analyzer Tools
  • experience in the field of embedded systems
  • knowledge of diagnostics, fault tracing and preventive maintenance techniques 
  • experience in extracting and analyzing logs from web applications
  • experience in database queries, ex. SQL
  • experience in the IoT domain

Benefits & perks

  • flexible
    working hours
  • fast-paced
    startup environment
  • trending
    technology
  • medical care
    package
  • free
    parking space
  • PC or Mac
  • fairtrade coffee
  • B2B contract
    or permanent
    agreement
  • functional working
    space with
    a chillout room
 
The Administrator of the data is Silvair Sp. z o.o, Kraków 31-358 , Jasnogórska 44. The data is collected for the recruitment process purposes only. You have the right to access your data at any time and provide updates. Providing the personal data in scope defined by the country Law on the Protection of Personal Data and other executive acts is obligatory. Providing the additional personal data is voluntary. By clicking "Send" you confirm the above terms.

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