Oferta pracy

Customer Support Engineer, Senior

Landis + Gyr Sp. z o.o.

  • offer expired 5 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • hybrid work
  • Immediate employment
  • remote recruitment

Landis + Gyr Sp. z o.o.

Aleje Jerozolimskie 212



Technologies we use

Operating system

Your responsibilities

  • Responsible for providing high quality Level 2 customer service for Landis + Gyr customers together with internal stakeholders

  • Resolve known and unknown problems with the best ability, case escalation to L3 in case of required

  • Provide information regarding customer incident for R&D (L3) to be able to initiate problem management

  • Focus on root-cause analysis to resolve a problem

  • Use remote access systems for investigation and troubleshooting on customer consent

  • Provide work-around, technical notes and Knowledge Articles

  • Provides additional information and sample devices for L3 by request

  • Escalate problems to L3 while remaining responsible for the resolution of the Call

  • Follow the generic best practices and regulation (like GDPR)

  • Be Responsible for implementation of Services in After Sales phase (post Roll Out) as contracted by Customers

  • Lead development projects e.g. process development

  • Provide guidance and coaching for other team members including other departments

  • Take ownership for highly technical application and software trainings for customers which cannot be covered by Corporate Trainers due to deep technical expertise

  • Acts as a deputy for Service Manager e.g. during holidays (if agreed)

  • Represent Company in a positive, professional manner when working with both external and internal customers

Our requirements

  • A technical degree/education, e.g. Technician, BSc or equivalent

  • Proven track record as SW Engineer or in the area of Technical Customer Support

  • A passion for sustainability and eagerness to contribute to our mission to help the world manage energy better

  • The ability to determine the source of a problem and find an effective solution

  • A hands-on and customer-focused approach

  • Strong communication and presentation skills in English (Czech/Slovak/Polish/German is of a big advantage)

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • no dress code

  • coffee / tea

  • drinks

  • parking space for employees

About the role

For our EMEA Customer Service function, we are looking for a highly motivated Senior Service Specialist, L2, to fulfil our local and regional customer service agreements, located in Katowice/Warszawa - Poland, Prague/Ostrava - Czech Republic, or Bratislava - Slovakia.

As Senior Service Specialist for system software (head-end systems for advanced metering solutions, namely Converge), you provide in-depth support for technical issues which are escalated from the Service Desk/L1 teams. You will act as an interface between customer service teams, sales engineers and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers on the best use of our products.

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Landis + Gyr Sp. z o.o.

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.4 billion in FY 2020, Landis+Gyr employees approximately 5,000 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at Landis+Gyr website landisgyr.eu

Scroll to the company’s profile