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Customer Support Executive (HSBCnet) with French

  • Kraków, małopolskie
  • Specjalista
  • 23.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Customer Support Executive (HSBCnet) with French
    Location: Kraków
    Ref No: Payments/HSBCnet/04/2018

    HSBCnet   Support   Specialist   is responsible for support Customers with processing  on  time  all e-banking transactions in accordance with all procedures & standards.

    Key Accountabilities:
    • Delivering high-quality client services
    • Handling Customer calls and troubleshoot issues experienced with HSBCnet, accurately identifying errors and providing feedback to Client and Bank teams as appropriate
    • Delivering telephone and/or webex trainings in French and English to Clients on usage of HSBCnet
    • Managing a portfolio of Clients who require training to ensure all deadlines are achieved
    • Establishing good working rapport with colleagues within the helpdesk, sales and relationship managers teams in each country and support teams globally
    • Assisting in user acceptance testing of existing and new HSBCnet systems and functionality
    • Providing support to sales and relationship managers team when necessary
    • Appling compliance and maintain HSBC internal control standards
    • Responsible for supporting HSBC in terms of Business Development tasks (like e.g. project implementations, system maintenance, infrastructure development


    • Fluency in English
    • Computer and online proficiency
    • Banking and/or payments knowledge would be desirable
    • Ability to learn quickly, retain and transfer knowledge appropriately
    • Excellent organizational and time management skills
    • Ability to multi-task, depending on the criticality of the tasks.
    • Ability to communicate effectively with local and global team
    • Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn
    • Proven track record of strong focus towards high levels of Quality and Customer Service
    • Earlier work experience is an asset

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]