Oferta pracy

Customer Support Executive with French and English

CornerstoneAbout the company

  • Pawia 23, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Cornerstone

Pawia 23

Kraków

Technologies we use

Optional

  • SQL

  • Networking

  • API

Operating system

About the project

Cornerstone OnDemand is seeking a Customer Support Executive to provide application support for the recruitment platform, developed in-house. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.

Your responsibilities

  • Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, e-mail and ticketing system

  • Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress

  • Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements

  • Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels

  • Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally

  • Contribute to the Knowledge Base by creating & updating articles

  • Collaborate with other technical teams on case resolution

Our requirements

  • Fluency in English and French, both written and spoken

  • Experience in Customer and Technical Support. Recruitment experience would be an asset

  • Excellent written and verbal communication skills as well as active listening skills

  • Flexibility, ability to change priorities quickly and capacity to handle multiple tasks

  • Knowledge of SQL, Networking or API’s would be an advantage

  • Analytical and technical skills

  • Effective time management skills

This is how we organize our work

Team size

  • 10

This is how we work

  • in house
  • you focus on a single project at a time

Team members

  • support

This is how we work on a project

  • documentation

  • issue tracking tools

Development opportunities we offer

  • development budget

  • intracompany training

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra leave

  • company shares at discounted price

  • bonus scheme

Recruitment stages
1

phone call with recruitment specialist / HireVue

2

interview with the hiring manager

3

interview with the executive/ team

Cornerstone

Cornerstone OnDemand (NASDAQ: CSOD) helps organisations to recruit, train and manage their people. We work with hundreds of the world’s largest companies—from Walgreens and Starwood Hotels & Resorts to Deutsche Post DHL and Xerox—and thousands of smaller ones to help them engage their workforces and empower their people. Our software impacts every aspect of the employee experience, helping people to make their best work even better – which ultimately translates into greater business results.

Check us out on Linkedin, The Muse, Glassdoor, and Facebook!

Scroll to the company’s profile

Our Culture

Our mission is to empower people, businesses, and communities. A culture created less by what we do and more by who we are. When people are asked to describe the team, the answer is always the same: smart, cool, dependable, and visionary. We are not a typical tech company (paid sabbaticals, generous stock units, education reimbursement, and 100% paid employee health coverage), because, well, our employees aren't your typical techies...

We're always on the lookout for new, curious and capable people who can help us achieve our goal. So, if you want to work for a friendly, global and innovative company, we'd love to meet you! What are you waiting for?