Oferta pracy

Customer Support Executive with French

SABAO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

SABA

Lubicz 23a

Kraków

Cornerstone OnDemand is seeking a Customer Support Executive to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.
Customer Support Executive with French

In this role you will...

  • Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email and ticketing system
  • Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
  • Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
  • Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
  • Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
  • Contribute to the Knowledge Base by creating & updating articles
  • Collaborate with other technical teams on case resolution

You’ve got what it takes if you have…

  • Fluency in English and French, both written and spoken
  • Experience in Customer and Technical Support. Recruitment experience would be an asset
  • Excellent written and verbal communication skills as well as active listening skills
  • Flexibility, ability to change priorities quickly and capacity to handle multiple tasks
  • Knowledge of SQL, Networking or API’s would be an advantage
  • Analytical and technical skills
  • Effective time management skills
[Online or Phone Recruitment]

Please send your CV in English with the following statement: "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w mojej aplikacji, w szczególności w CV oraz liście motywacyjnym, na potrzeby niezbędne do realizacji procesu rekrutacyjnego w Saba Software Sp. z o.o. z siedzibą w Krakowie zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych - RODO)."

For more information about Cornerstone please visit https://www.cornerstoneondemand.com/ 

Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people are asked to describe the team, the answer is always the same: smart, cool, dependable, and visionary. We're always on the lookout for new, curious and capable people who can help us achieve our goal. So if you want to work for a friendly, global and innovative company, we'd love to meet you!
 

What We Do:

Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.
 
Cornerstone takes special care to ensure the security and privacy of the data of its users.

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