SABA

Customer Support Executive with French

SABAO firmie

SABA

Lubicz 23a

Kraków

Customer Support Executive with French

Location: Kraków

About the job

The role of a Customer Support Executive is to provide 1st level application support for assigned Saba products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.

You will

  • Assist Customers with their technical and operational queries & problems related to Saba Products via phone, email and ticketing system
  • Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
  • Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
  • Resolve Customers’ issues where possible at Level 1, otherwise provide the relevant information & analysis for further Support levels
  • Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
  • Contribute to the Knowledge Base by creating & updating articles

What you need

  • Fluency in English and French, both written and spoken
  • Experience in the following areas: Customer Support (must have), IT or/and Recruitment (nice to have)
  • Excellent written and verbal communication skills as well as active listening skills
  • Flexibility, ability to change priorities quickly and capacity to handle multiple tasks
  • Analytical skills
  • Effective time management skills

Perks and benefits

  • Private medical healthcare (Luxmed) for you and your family
  • Group insurance program (Axa)
  • Multikafeteria program (many options to choose from – Multisport card, lunch card, tickets to the cinema/theatre, shopping vouchers etc.)
  • Flexible working hours and the possibility to work from home
  • Individual development budget
  • Unlimited access to the e-learning platform
  • Company social events and IT meetups (always well catered)
  • Modern office located in the city centre with chillout and gaming zones
  • Nursery, kindergarten and gym next to the office
  • Well stocked kitchen with fresh fruits delivered 2 per week
  • Parking space for cars, motorcycles and bikes
  • Attractive employee referral program
  • Opportunity to sign up for massage sessions in the office with a nice discount

Who we are

Saba Software is a cloud-based talent development/management platform that delivers a continuous employee development experience - from personalized training, and collaboration to real-time coaching, goal setting, and feedback.
 
Saba Software is a global leader with close to $300M US in revenue, with 1,400 employees in 17 countries, serving more than 4,000 customers, and over 33 million end-users. Named a Leader in the Talent Development/Management Technology Value Matrix 2018 report from Nucleus Research, Saba Software was voted a winner in the 2018 Best and Brightest Companies to Work For in the Nation.

Join Us!

Please send your CV in English with the following statement: "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w mojej aplikacji, w szczególności w CV oraz liście motywacyjnym, na potrzeby niezbędne do realizacji procesu rekrutacyjnego w Saba Software Sp. z o.o. z siedzibą w Krakowie zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych - RODO)."

For more information about Saba please visit https://www.saba.com/uk

Customer Support Executive with French

About the job

The role of a Customer Support Executive is to provide 1st level application support for assigned Saba products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.

You will

  • Assist Customers with their technical and operational queries & problems related to Saba Products via phone, email and ticketing system
  • Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
  • Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
  • Resolve Customers’ issues where possible at Level 1, otherwise provide the relevant information & analysis for further Support levels
  • Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
  • Contribute to the Knowledge Base by creating & updating articles

What you need

  • Fluency in English and French, both written and spoken
  • Experience in the following areas: Customer Support (must have), IT or/and Recruitment (nice to have)
  • Excellent written and verbal communication skills as well as active listening skills
  • Flexibility, ability to change priorities quickly and capacity to handle multiple tasks
  • Analytical skills
  • Effective time management skills

Perks and benefits

  • Private medical healthcare (Luxmed) for you and your family
  • Group insurance program (Axa)
  • Multikafeteria program (many options to choose from – Multisport card, lunch card, tickets to the cinema/theatre, shopping vouchers etc.)
  • Flexible working hours and the possibility to work from home
  • Individual development budget
  • Unlimited access to the e-learning platform
  • Company social events and IT meetups (always well catered)
  • Modern office located in the city centre with chillout and gaming zones
  • Nursery, kindergarten and gym next to the office
  • Well stocked kitchen with fresh fruits delivered 2 per week
  • Parking space for cars, motorcycles and bikes
  • Attractive employee referral program
  • Opportunity to sign up for massage sessions in the office with a nice discount

Who we are

Saba Software is a cloud-based talent development/management platform that delivers a continuous employee development experience - from personalized training, and collaboration to real-time coaching, goal setting, and feedback.
 
Saba Software is a global leader with close to $300M US in revenue, with 1,400 employees in 17 countries, serving more than 4,000 customers, and over 33 million end-users. Named a Leader in the Talent Development/Management Technology Value Matrix 2018 report from Nucleus Research, Saba Software was voted a winner in the 2018 Best and Brightest Companies to Work For in the Nation.

Join Us!

Please send your CV in English with the following statement: "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w mojej aplikacji, w szczególności w CV oraz liście motywacyjnym, na potrzeby niezbędne do realizacji procesu rekrutacyjnego w Saba Software Sp. z o.o. z siedzibą w Krakowie zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych - RODO)."

For more information about Saba please visit https://www.saba.com/uk

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