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Customer Support Expert: Foreign languages

Real Recruitment Solutions

7 5008 000 gross / mth.
  • Opole

    Opole
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • Immediate employment
  • More than one vacancy
  • remote recruitment

Recruitment for

Located in Cracow, your new potential employer is a next-generation global technology company which provides customer support solutions for the international market. They value equity, inclusion and diversity which they ensure for their employees from 52 countries. Our client will help you with your career advancement, social integration and personal growth.

If this job offer sounds appealing, do not hesitate and send us your CV in English, so we can arrange a call and discuss this job opportunity!

Your responsibilities

  • Taking care of inquiries from customers

  • Responding to incoming (inbound) calls, email and chat messages

  • Providing support and direction to customers, resolve their issues in a timely and empathetic manner

  • If necessary, escalating issues to higher departments

Employer requirements

  • Advanced knowledge of Czech or Dutch & French, German and Hebrew– min. +B2

  • Good command of English – min. B2

  • Experience in customer service: at least 6 months

  • Knowledge of the value that a good customer experience can hold

  • Being an attentive listener, comfortable and skillful at communicating with clients

  • Being energetic, innovative and working proactively at a fast pace

What employer offers

  • Stable employment contract (umowa o pracę) for indefinite period of time

  • FULLY REMOTE POSITION FROM ANY PLACE IN POLAND

  • Attractive salary: 7500 – 8000 PLN brutto (up to negotiation)

  • Flexible working hours (your schedule will be based on rotating shifts)

  • Private medical care & life insurance

  • Multisport card

  • MyBenefit card

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

Is customer support the area where you want to develop your career? The good news is that we are hiring based on your language and soft skills. However, previous experience would be an asset.