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Customer Support Officer with Greek

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 13 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Kraków

Your responsibilities

  • Process of General Banking Services, Cards Operations & e-Fraud monitoring activities and cooperation with team members, line manager and business partner in order to deliver high quality of services and satisfy Customer needs

  • Check and process all types of applications and transactions

  • Be a point of contact for Business Partner

  • Support for newly migrated processes

  • Procedures development

  • Support cross training

Our requirements

  • Well spoken and written English and Greek

  • High attention to detail

  • Analytical skills and ability to take initiative

  • Self-motivation and willingness to learn quickly

  • Time management skills and ability to prioritize

  • Customer service experience nice to have

What we offer

  • Stable job in of the biggest financial and banking institution worldwide (first contract for 3-month probation period)

  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance and many others

  • Interesting path of career in an international organization – mobility opportunities

  • Modern office in a good location – Kapelanka street

  • Parking card

  • Casual dress code

  • No mobile devices restrictions

  • Delicious, unlimited coffee and tea

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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