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Customer Support Officer with Greek

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Processing of General Banking Services & Cards Operations

  • At all times act in compliance with procedures, policies, internal regulations and rules existing in workplace

  • Report all issues to LM in time and be a useful point of contact for Business Partner

  • Support on cross trainings and induction of new team members

  • Build professional relationship and constructive cooperation with co-workers and Business Partner

  • All data requirements (timesheets, systems, databases etc.) is completed and updated in a timely manner

  • Work effectively, professionally and demonstrate ways to improve customer service

  • Provide support for other employees in problem solving

  • Participate in team/departments meetings, team activities and work towards sustaining team spirit

  • Provide service by focusing on executing requests and resolving problems efficiently, accurately and professionally

  • Demonstrate knowledge of procedures, process, systems and take initiative to update them

  • Ensure that quality and productivity levels are achieved all times as per the standards set for the processes

  • Assist line manager with managing day to day operations to ensure that SLAs are met

  • Additional responsibilities include: collation, review and preparation of all process related documentation

Our requirements

  • University degree (preferably in banking, economics, finance)

  • Fluent Greek - both spoken and written

  • Proficient English - both spoken and written

  • Strong computer skills

  • High attention to detail

  • Self-motivation and willingness to learn quickly, take ownership and iniciative

  • Time management skills with ability to prioritise, multitask and work under pressure

  • Strong analytical thinking is essential with the ability to analyse complex structures

  • Good team player as well as ability to work independently

  • Excellent Communication Skills

  • Ability to work within international environment

  • Well organised

  • Good understanding of the financial industry

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits (private life insurance, Multisport)

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional information

Main purpose of this role is processing of General Banking Services & Cards Operations and cooperation with team members, LM and Business Partner in order to deliver high quality of services and satisfy Customer needs. All undertaken activities are performed in compliance with existing procedures, policies and internal regulations. Employee holding an officer role has a solid knowledge regarding processes and activities performed within the team. Additionally, employee is responsible for delivering high quality of service and achieve maximum customer satisfaction.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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