Oferta pracy

Customer Support Officer

IntergiroO firmie

  • zachodniopomorskie

  • Ogłoszenie wygasło 5 dni temu
  • Rekrutacja zdalna
  • Praca zdalna
  • Umowa o pracę
  • Pełny etat
  • Specjalista
Customer Support Officer

About the role

We are building our Customer Support team, one of the most crucial parts of any business - and even more so when, like us, you put people at the centre of everything. As our Customer Support Officer, you will provide support directly to our customers and also assist other services with customer related inquiries. Ideally, you should enjoy dealing with customers and finding solutions to their problems, while being an outstanding team player with your squad.

We have office spaces in Stockholm and Kalmar (Sweden) and in Gdynia (Poland) but it is not a requirement for you to live close to any of the offices as the work can be carried out remotely. We value your skills over your location!
This is a chance to join the banking revolution in a fun, fast-growing but demanding young company.

Main responsibilities

  • Communicate with and provide outstanding support to customers via our web-based live chat and ticketing system
  • Handling and prioritizing support requests from customers and internal escalations
  • Analyze transaction inquiries, chargebacks or card related questions
  • Collaborate and work closely with the backend engineers & product teams to resolve problems, communicate improvements and act as the voice of our customers
  • Participate in documenting our processes

Job requirements

  • Experience in Customer support from a bank or financial institution (preferably more than 1 year)
  • Understanding of transaction flows (SEPA/SWIFT/cards)
  • Customer-focus with ability to identify and assess root issues and resolve to customer's satisfaction or escalate as appropriate
  • Preferably experience of processing chargebacks (from an issuing and/or acquiring perspective)
  • Strong communication and an excellent service-minded skillset
  • Comfortable working in a fast-paced, start-up environment
  • Genuine interest in banking and Fintech
  • Fluency in English

What Intergiro offers

At Intergiro culture is paramount. We not only want to create a successful business but also meaningful work and relationships for our people. Our culture is entrepreneurial, open, transparent and fun with a flat structure. We believe in an idea meritocracy where we expect you to have strong views loosely held, speaking truth to power with full participation in detailed work. The ideal candidate is someone who thinks independently but works collaboratively to solve complex problems. We are offering our people:

  • Fully remote position
  • Competitive salary package
  • Private medical insurance (Luxmed)
  • Flexible working conditions
  • Top-quality equipment
  • Opportunity to work with like-minded individuals in a modern and fast-paced environment

 

Please, send your resume in English. This way, each of our recruiters will be able to read and understand it, which will undeniably increase your chances ;) 

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