Oferta pracy

Customer Support Representative

AltaterraO firmie

  • małopolskie

  • Ważna jeszcze 17 dni
    do: 15 lis 2020
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)

ALTATERRA manufactures and sells high quality roof windows and associated products. We are a company with a rich provenance, part of a large group (VKR Group) with over 60 years' experience in manufacturing Roof Windows. We have sales in >30 countries, around 110 employees (and 9 nationalities) across Europe selling our products, and a turnover of around € 40 million per year. We are the 4th biggest European roof window company.

Our key to success lies beside the quality of our products in our truly international staff that act as one team for a common goal, has the willingness for innovation and is able to work hard to reach our goals.

And now we want to go further– from number 4 to number 2 on the market; all over Europe.

For our dynamically growing team we are looking for a

Customer Support Representative

DESCRIPTION:

The main goal of a Customer Support Representative is to ensure an effective, proactive communication towards our customers and provide continuous support for Altaterra’s accounts. By doing this the colleague has to take both Altaterra’s and customer’s interests into consideration on permanent base and build up a successful long-term relation with the customers.

RESPONSIBILITIES:

  • Keeping continuous proactive contact both with the Polish clients of Altaterra and the relevant departments within the company, with special focus on customer satisfaction
  • Answering customers’ questions, fulfilling their requests and fixing open issues
  • Accurately processing customers’ orders in the ERP system
  • Customer order management
  • Customer ownership and continuous customer care
  • Customer claim and complaint handling
  • Uploading, extracting and follow-up of customer contracts in CRM system
  • Handling the issues related to consignment stock
  • Continuously and proactively informing customers and related co-workers
  • Building up effective customer relationships and permanent improvement of customer satisfaction
  • Supporting of the sales activity in general
  • Acting as a first point of contact
  • Opportunity to support other markets based on good command of other languages

REQUIREMENTS:

Needed professional skills:

  • Fluent Polish (both written and spoken)
  • Strong English (business fluency)
  • Knowledge of other languages is considered as plus (preferably Czech or Slovak)
  • Proven ability to build relationships with the customers to support sales activity
  • Demonstrated strong communication skills and ability to meet high standards for quality and accuracy
  • Competency in customer support processes including planning tasks, resource allocations, risk management, time management, financial management, monitoring and reporting, documenting and record keeping

Needed attitude:

  • Proactive, open personality – positive attitude
  • Strong attention to detail, punctuality
  • Analytic skills with the ability to present qualitative and quantitative results
  • Strong interpersonal skills, ability to work well with different type of people, competence in clear concise and tactful communication (verbal and written) both with colleagues and customers
  • Adaptability and flexibility to manage deadline pressure
  • Strong skill of problem handling and solving
  • Ability to adapt to seat-ridden work environment
  • Ability to execute quickly and with high-quality precision
  • Business-like

WHAT WE CAN OFFER:

  • Competitive remuneration
  • Dynamically developing multinational work environment, stable financial background
  • Employment contract based on the Polish labour law
Please send your English and Polish CV to "aplikuj" button.

ALTATERRA manufactures and sells high quality roof windows and associated products. We are a company with a rich provenance, part of a large group (VKR Group) with over 60 years' experience in manufacturing Roof Windows. We have sales in >30 countries, around 110 employees (and 9 nationalities) across Europe selling our products, and a turnover of around € 40 million per year. We are the 4th biggest European roof window company.

Our key to success lies beside the quality of our products in our truly international staff that act as one team for a common goal, has the willingness for innovation and is able to work hard to reach our goals.

And now we want to go further– from number 4 to number 2 on the market; all over Europe.

For our dynamically growing team we are looking for a

Customer Support Representative

DESCRIPTION:

The main goal of a Customer Support Representative is to ensure an effective, proactive communication towards our customers and provide continuous support for Altaterra’s accounts. By doing this the colleague has to take both Altaterra’s and customer’s interests into consideration on permanent base and build up a successful long-term relation with the customers.

RESPONSIBILITIES:

  • Keeping continuous proactive contact both with the Polish clients of Altaterra and the relevant departments within the company, with special focus on customer satisfaction
  • Answering customers’ questions, fulfilling their requests and fixing open issues
  • Accurately processing customers’ orders in the ERP system
  • Customer order management
  • Customer ownership and continuous customer care
  • Customer claim and complaint handling
  • Uploading, extracting and follow-up of customer contracts in CRM system
  • Handling the issues related to consignment stock
  • Continuously and proactively informing customers and related co-workers
  • Building up effective customer relationships and permanent improvement of customer satisfaction
  • Supporting of the sales activity in general
  • Acting as a first point of contact
  • Opportunity to support other markets based on good command of other languages

REQUIREMENTS:

Needed professional skills:

  • Fluent Polish (both written and spoken)
  • Strong English (business fluency)
  • Knowledge of other languages is considered as plus (preferably Czech or Slovak)
  • Proven ability to build relationships with the customers to support sales activity
  • Demonstrated strong communication skills and ability to meet high standards for quality and accuracy
  • Competency in customer support processes including planning tasks, resource allocations, risk management, time management, financial management, monitoring and reporting, documenting and record keeping

Needed attitude:

  • Proactive, open personality – positive attitude
  • Strong attention to detail, punctuality
  • Analytic skills with the ability to present qualitative and quantitative results
  • Strong interpersonal skills, ability to work well with different type of people, competence in clear concise and tactful communication (verbal and written) both with colleagues and customers
  • Adaptability and flexibility to manage deadline pressure
  • Strong skill of problem handling and solving
  • Ability to adapt to seat-ridden work environment
  • Ability to execute quickly and with high-quality precision
  • Business-like

WHAT WE CAN OFFER:

  • Competitive remuneration
  • Dynamically developing multinational work environment, stable financial background
  • Employment contract based on the Polish labour law
Please send your English and Polish CV to "aplikuj" button.

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