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Customer Support Representative Polish/English and Spanish or Italian

OVH Sp. z o.o.

  • Swobodna 1, Krzyki, Wrocław
    Wrocław, Lower Silesia
  • offer expired 18 days ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • More than one vacancy
    vacancies: 2
  • remote recruitment

OVH Sp. z o.o.

Swobodna 1

Krzyki

Wrocław

Your responsibilities

  • Answering the multichannel questions (call, e-mail, chat) of customers concerning billing, order tracking, administration;

  • Answering to escalations and informing customers of correct process;

  • Keeping customers updated on the progress of an investigation and its resolution.

  • Providing post-sale support service;

  • Participate in defined loyalty actions and missions;

  • Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;

  • Build an image of OVH as company with strong expertise and excellent customer support.

  • At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

Our requirements

  • Fluent Polish, English and Italian or Spanish

  • Experience in similar position: Help Desk, Service Desk (in an IT environment is an asset);

  • Great communication skills;

  • Ability to manage priorities;

  • Strong customer service focus;

  • Ability to work efficiently within a team;

  • Willingness to work with new technologies;

  • With a great sense of service, you want to have a positive impact on your internal and / or external contacts.

  • You are open to the world and working in an international context is an important aspect for you.

  • You are independent and able to work in a fast-paced environment.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • parking space for employees

  • extra social benefits

  • meal passes

  • pre-paid cards

  • holiday funds

  • employee referral program

  • extra leave

OVH Sp. z o.o.

We are looking for a for Customer Support Representative for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.

Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.

You join an experienced team of 1st Line Support in charge of providing support for our clients from different countries.

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