sharing the costs of sports activities
Customer Support Representative with German
CONECTYS POLAND sp. z o.o.
- Półwiejska 42, Stare Miasto, PoznańPoznań, Greater Poland
- offer expired 21 days ago
- contract of employment
- specialist (Mid / Regular)
- full office work
- More than one vacancyvacancies: 10
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Offer customer support via phone, e-mail, or chat
Answer & solve customers’ inquiries & complaints by offering an accurate solution
Follow predefined workflows & handle issues specific to each communication channel
Respond to all customers inquiries within given timescales and efficiently meet deadlines
Take, register & solve notifications or complaints
Update the database with all the details about each customer interaction
Participate in testing/launching / implementing new working products or tools
A B2/C1 level of German (both written & spoken)
A B2 level of English (both written & spoken)
Bachelor’s degree or above
Experience in Contact Center can be an advantage
Patience, a strong sense of service and responsibility
Excellent computer skills (MS Office)
Resilience under work pressure and smooth adaptation to customer’s schedule
What we offer
Signing bonus – 570€
Competitive salary package & meal vouchers
The opportunity to work in a multi-cultural environment
Flexible working schedule
Private medical insurance
Access to Multisport card
Learning programs for your development
Wellness activities for your wellbeing
private medical care
flexible working time
no dress code
coffee / tea
employee referral program
Are you friendly and positive? Is German your strength and you can express yourself easily on any subject?
As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
CONECTYS POLAND sp. z o.o.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.