Customer Support Representative with German

Your responsibilities

• Offer customer support via e-mail or chat

• Answer & solve customers’ inquiries & complaints by offering an accurate solution

• Follow predefined workflows & handle issues specific to each communication channel

• Respond to all customers' inquiries within given timescales and efficiently meet deadlines

• Take, register & solve notifications or complaints

• Update the database with all the details about each customer interaction

• Participate in testing/launching / implementing new working products or tools

Our requirements

What we offer

Are you friendly and positive? Is German your strength and you can express yourself easily on any subject?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.