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Customer Support Representative with German

  • Wrocław, dolnośląskie pokaż mapę
  • Specjalista
  • 2019-03-22

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Did you know...
    ...there is a company whose associates choose to work there because their personal values align with the company’s core purpose of “Helping all people live healthy lives?”

    "BD is a leading medical technology company that partners with customers and stakeholders to address many of the world’s most pressing and evolving health needs. Our innovative solutions are focused on improving medication management and patient safety; supporting infection prevention practices; equipping surgical and interventional procedures; improving drug delivery; aiding anesthesiology and respiratory care; advancing cellular research and applications; enhancing the diagnosis of infectious diseases and cancers; and supporting the management of diabetes. We are more than 45,000 associates in 50 countries who strive to fulfill our purpose of “Helping all people live healthy lives” by advancing the quality, accessibility, safety and affordability of healthcare around the world. In 2015, BD welcomed CareFusion and its products into the BD family of solutions. For more information on BD, please visit www.bd.com.

    Becton Dickinson shared services, named as one of the 'Top 20 Most Admired Shared Services' organisation in the world, is currently looking for:

    Customer Support Representative with German

    As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing administrative support to the GCS Field and Depot based teams including customer interaction.

    As a GCS Specialist you would be:

    • Coordinating all service related activities as follows: service contract lifecycle management, work order management, field service support
    • Customer call intake and mailbox handling (voice and non-voice) in local language for all related activities such as requests for service, service contract, service related complaints
    • Collaborating efficiently on related tasks with internal stakeholders such as Customer Service, Finance, Master Data
    • Administration of system supporting Services (ServiceMax, LOTS)

    To be successful in this role you would need to have excellent communication skills as well as perfect knowledge of German and working knowledge of English (any other European language is a plus). Apart from the ability to communicate in a professional manner you should be a quick learner to be able to use our IT tolls and have good knowledge of MS Office tools.

    Additionally we would be looking for:

    • Multitasking ability with great detail orientation
    • Degree level graduates (last-year students are also welcome)
    • Capacity to acquire high level understanding of technical issues
    • Experience in working in multi-cultural environment would be an asset

    We offer a possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. life insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a an opportunity for professional growth as well as challenging and rewarding work within a dynamic, international team.

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    Please submit your CV and Cover Letter in English via ‘Apply now’ button below.

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    Prosimy o dopisanie następującej klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)