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HSBC Service Delivery (Polska) Sp. z o.o.

Customer Support Specialist

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42

Kraków

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organizations. Currently, we are looking for a candidate for the position of:

Customer Support Specialist
Location: Kraków

Customer Support Team provides a complete support for multiple countries for Corporate and Global Banking Customers. Team performs activities related to Account opening through Maintenance and Relationship Closing.

Key Accountabilities:

  • Providing high quality service related to account opening and maintenance process for large international companies (corporate and global business)
  • Working with Customers documentation and operational bank systems
  • Making sure that services delivered are high quality, on time and in line with all internal procedures and regulations
  • Maintaining professional relationships with Customers, Business Partners and other departments
  • Cooperating with team leader on process development and optimization

Requirements:

  • 2 years of experience in banking or other financial organization (preferably in Banking Operation or Corporate Customer Service)
  • Good knowledge of banking systems, banking products and understanding of the financial industry
  • Higher Education (preferably in the area of Finance, Economics or Law)
  • Motivated, engaged and detail oriented person with a strong customer driven approach
  • Time management skills and ability to prioritise
  • Analytical skills and ability to take initiative
  • Ability to work under time and stress pressure
  • Excellent interpersonal and empathy skills
  • Proficient English – written and verbal
  • Good knowledge of MS Office

We offer:

  • Stable job in professional team
  • Car parking few minutes away from the office
  • Relax room (with massage chairs and area for yoga/stretch)
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists
  • Game room (with Xbox, PS consoles and foosball table)
  • Fresh fruit on the floor and good coffee in the kitchen
  • Team building events
  • Internal learning sessions
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

 

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organizations. Currently, we are looking for a candidate for the position of:

Customer Support Specialist

Customer Support Team provides a complete support for multiple countries for Corporate and Global Banking Customers. Team performs activities related to Account opening through Maintenance and Relationship Closing.

Key Accountabilities:

  • Providing high quality service related to account opening and maintenance process for large international companies (corporate and global business)
  • Working with Customers documentation and operational bank systems
  • Making sure that services delivered are high quality, on time and in line with all internal procedures and regulations
  • Maintaining professional relationships with Customers, Business Partners and other departments
  • Cooperating with team leader on process development and optimization

Requirements:

  • 2 years of experience in banking or other financial organization (preferably in Banking Operation or Corporate Customer Service)
  • Good knowledge of banking systems, banking products and understanding of the financial industry
  • Higher Education (preferably in the area of Finance, Economics or Law)
  • Motivated, engaged and detail oriented person with a strong customer driven approach
  • Time management skills and ability to prioritise
  • Analytical skills and ability to take initiative
  • Ability to work under time and stress pressure
  • Excellent interpersonal and empathy skills
  • Proficient English – written and verbal
  • Good knowledge of MS Office

We offer:

  • Stable job in professional team
  • Car parking few minutes away from the office
  • Relax room (with massage chairs and area for yoga/stretch)
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists
  • Game room (with Xbox, PS consoles and foosball table)
  • Fresh fruit on the floor and good coffee in the kitchen
  • Team building events
  • Internal learning sessions
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

 

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