Pracuj.plprivate medical care
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Support Specialist
Infosys Poland Sp. z o.o.
- Pomorska 106A, Śródmieście, ŁódźŁódź, Łódź
- offer expired 8 days ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
Infosys Poland Sp. z o.o.
Pomorska 106A
Śródmieście
Łódź
Your responsibilities
Working with Supply Chain resources
Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs
Enter order, quote request, PO Review, Z tasking, case management
Own customer escalation and work with different teams and functions to resolve it
Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items
Our requirements
Good English skills (min. C1)
Strong MS office skills, SAP, Salesforce.com
Understanding the customer need and working towards resolution within the confines of business rules
Ability to keep customer updated and resolving the case with speed and act with a sense of urgency
What we offer
Opportunity to develop within growing domain and high-tech Client
Learn new market trends and technologies
No trial period
Attractive social benefits to choose from
Hybrid work (2 days from office in Lodz)
Benefits
life insurance
remote work opportunities
leisure zone
extra social benefits
employee referral program
charity initiatives
training and courses
Multisport card
semi-annual bonus
Christmas bonus
Recruitment stages
1
CV analysis
2
Call with the Recruiter
3
Tests/Language verification
4
Videoconference with the future supervisor
5
Final decision
Infosys Poland Sp. z o.o.
We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.
The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.
Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.
With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.