Oferta pracy

Customer Support Specialist

Infosys Poland Sp. z o.o.

  • offer expired 8 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Infosys Poland Sp. z o.o.

Pomorska 106A

Śródmieście

Łódź

Your responsibilities

  • Working with Supply Chain resources

  • Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs

  • Enter order, quote request, PO Review, Z tasking, case management

  • Own customer escalation and work with different teams and functions to resolve it

  • Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items

Our requirements

  • Good English skills (min. C1)

  • Strong MS office skills, SAP, Salesforce.com

  • Understanding the customer need and working towards resolution within the confines of business rules

  • Ability to keep customer updated and resolving the case with speed and act with a sense of urgency

What we offer

  • Opportunity to develop within growing domain and high-tech Client

  • Learn new market trends and technologies

  • No trial period

  • Attractive social benefits to choose from

  • Hybrid work (2 days from office in Lodz)

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

  • training and courses

  • Multisport card

  • semi-annual bonus

  • Christmas bonus

Recruitment stages
1

CV analysis

2

Call with the Recruiter

3

Tests/Language verification

4

Videoconference with the future supervisor

5

Final decision

Infosys Poland Sp. z o.o.

We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.

The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.

Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.

With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.

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