Oferta pracy

Customer Support Specialist

Survicate

contract of mandate
5 0007 000 gross / mth.
B2B contract
5 0009 000 net (+ VAT) / mth.
  • offer expired over a month ago
  • contract of mandate, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Survicate

Przyrynek 14

Śródmieście

Warszawa

Your responsibilities

  • Provide support for our amazing customers from all around the world,

  • Become an expert in surveys and customer feedback and a trusted advisor to our customers,

  • Have a direct impact on Survicate Product roadmap by sharing your ideas and Customer insights,

  • Use various tools to share our knowledge about Survicate software with our current and potential customers and to show them all the possible ways they can use it,

  • Maintain and develop the Knowledge Base with product-related content (manuals, FAQs, guides, etc),

  • Create and optimize new user onboarding and support processes,

  • Participate in Quality Assurance process - test the heck out of new product releases,

  • Work with other teams to achieve customer happiness.

Our requirements

  • Fluency in English along with excellent, interpersonal, written, and oral communication skills (minimum C1),

  • +1 year of experience in a customer-facing role,

  • Quick- learning and able to get on with new technologies,

  • Strong analytical and detail-oriented skills,

  • Lots of empathy and client-focused attitude,

  • Proactivity, as we want you to take initiative and healthy curiosity to learn more about the industry, product, and customers every day

Optional

  • Familiarity with HTML and code implementation process,

  • Experience in SaaS is an additional advantage.

What we offer

  • Amazing Clients – we have the best Clients in the world, and it’s not a joke!

  • The real impact on shaping the future of communication with our Clients,

  • Flexible working hours,

  • 26 days of paid annual leave for all employees,

  • Office in Warsaw, Śródmieście (Office with the garden!),

  • Fresh fruits & beer whenever you want,

  • Multisport cards, private health care & benefit platform,

  • Personal assistant (AskHenry) & mental health support platform (HearMe),

  • Company events – meetings, occasional retreats,

  • Salary tailored to your experience, skills, and performance,

  • Friendly atmosphere and a great team.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • computer available for private use

  • corporate library

  • no dress code

  • coffee / tea

  • drinks

  • extra social benefits

  • christmas gifts

  • birthday celebration

  • charity initiatives

  • extra leave

  • benefit platform Nais

  • mental health support with HearMe

  • personal assistant AskHenry

Recruitment stages
1

Review

2

Phone call

3

Task

4

Meeting

5

Offer

Job description

Currently, we are looking for a talented Customer Support Specialist to help our Customers get their jobs done and maintain a high standard of support. This is a permanent, full-time position - you can work remotely or in our Warsaw office.