Oferta pracy

Customer Support Specialist with German

Antal SSC/BPO

  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • To interface on a day to day basis with inbound customer requests, redirecting as required

  • Process request for quotations and proactively provide communication to customers

  • Quote / order processing within the company ERP systems (Global Shop)

  • Carry out contract reviews on quotes & orders

  • Progress / expedite orders as requested

  • Process customer returns and cancelations

  • Investigate credit and debit requests and queries to issue credit/debit as necessary

  • Participate in team meetings to discuss OTD, backlog and other general support issues

  • Assist with data collection and entry for reporting purposes

  • Working with external services to give a full customer service experience (Legal/Compliance etc.)

Employer requirements

  • At least 1 year of Customer Service / Sales experience

  • Excellent interpersonal skills

  • An excellent telephone manner

  • Good understanding of Word, Excel and Outlook

  • Be flexible and able to work under pressure to tight deadlines

  • Ability to communicate with customers and people at all levels of the organization

  • Able to work from own initiative but also instrumentally as part of a team

  • Have an organized / methodical way of working with a keen eye for attention to detail

  • Demonstrate experience of handling customers and working in a highly customer orientated environment

What employer offers

  • Hybrid working model

  • Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation

  • Pleasant, inspiring, international and non-corporate working atmosphere

  • Professional development and clear career path

  • Multisport Card

  • Private medical healthcare

  • Training & development opportunities

Antal SSC/BPO

Hybrid working model

Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation

Pleasant, inspiring, international and non-corporate working atmosphere

Professional development and clear career path

Multisport Card

Private medical healthcare

Training & development opportunities

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