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Oferta pracy

Customer Support Specialist with German

Antal SSC/BPOAbout the company

Запрошуємо працівників з України

Роботодавець відкритий для працевлаштування громадян України

To interface on a day to day basis with inbound customer requests, redirecting as required
Process request for quotations and proactively provide communication to customers
Quote / order processing within the company ERP systems (Global Shop)
Carry out contract reviews on quotes & orders
Progress / expedite orders as requested
Process customer returns and cancelations
Investigate credit and debit requests and queries to issue credit/debit as necessary
Participate in team meetings to discuss OTD, backlog and other general support issues
Assist with data collection and entry for reporting purposes
Working with external services to give a full customer service experience (Legal/Compliance etc.)

At least 1 year of Customer Service / Sales experience
Excellent interpersonal skills
An excellent telephone manner
Good understanding of Word, Excel and Outlook
Be flexible and able to work under pressure to tight deadlines
Ability to communicate with customers and people at all levels of the organization
Able to work from own initiative but also instrumentally as part of a team
Have an organized / methodical way of working with a keen eye for attention to detail
Demonstrate experience of handling customers and working in a highly customer orientated environment

Hybrid working model
Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
Pleasant, inspiring, international and non-corporate working atmosphere
Professional development and clear career path
Multisport Card
Private medical healthcare
Training & development opportunities