Oferta pracy

Customer Support Specialist with German

Wayfair Sp. z o.o.

  • Łódź

    Łódź
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • remote recruitment

Your responsibilities

  • Build a relationship with the customer

  • Service customers with post-order issues (returns, replacements, refunds, delivery status, back

  • ordered items, and any issues with fulfillment)

  • Provide customer satisfaction working towards efficiency metrics, and issue resolution targets

  • Identify areas of improvement and convey trends in customer calls to leadership

  • Navigate multiple software applications and technologies simultaneously

  • Use conflict management skills and maintain professional composure

Our requirements

  • Comfortable business level in verbal and written German & English, ideally C1

  • Strong problem-solving skills and the ability to think analytically

  • Excellent communication and relationship building skills

  • Passion for helping others

  • A successful track record working in a high-volume fast paced environment

  • Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload)

  • A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)

  • Available to commit to a fixed Monday to Friday 09:30 to 18:30 training schedule for the first 3 weeks

What we offer

  • Competitive Salary

  • Pension

  • Working from home / remote in Poland

  • Monthly Bonus

  • Home office support contribution

  • Gym Membership contribution

  • Charity initiatives

  • Employee Referral program

  • Training and courses

Benefits

  • sharing the costs of sports activities

  • sharing the costs of professional training & courses

  • remote work opportunities

  • retirement pension plan

  • charity initiatives

About Us

Wayfair is home to great people, great ideas, and great ambition. We aspire to be the destination for all things home, helping everyone, anywhere create their feeling of home. Through technology and

innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 22 million items across home furnishings, décor, home improvement,

housewares and more.

A global organisation of over 16,000 employees with headquarters in Boston and Berlin, our Polish

expansion will help us to support our ambitious growth plans within Europe. We are building an agile,

flexible and scalable team that can respond to business, competitor and customer demands as we grow, while continuing to delight our Wayfair customers.

Virtual Service Team

We’re passionate about all things Wayfair and are here to support our customers every step of the way. Working from home in our Virtual Customer Contact Centre team in Poland, you’ll be building long-term lasting relationships with our customers, making every interaction with us count including finding that must-have item and helping to provide a personalised solution.

Recruitment stages

  • 1. Submit CV and answer basic questions - 5 min

  • 2. Online application test - up to 1 h

  • 3. Video Call with the Recruiter

  • 4. Final feedback - regardless of the response