Customer Support Specialist with German

Wayfair Sp. z o.o.

Łódź
Łódź
offer expired 4 months ago
contract of employment
full-time
specialist (Mid / Regular), junior specialist (Junior)
home office work
remote recruitment

Your responsibilities

Build a relationship with the customer
Service customers with post-order issues (returns, replacements, refunds, delivery status, back
ordered items, and any issues with fulfillment)
Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
Identify areas of improvement and convey trends in customer calls to leadership
Navigate multiple software applications and technologies simultaneously
Use conflict management skills and maintain professional composure

Our requirements

Comfortable business level in verbal and written German & English, ideally C1
Strong problem-solving skills and the ability to think analytically
Excellent communication and relationship building skills
Passion for helping others
A successful track record working in a high-volume fast paced environment
Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload)
A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
Available to commit to a fixed Monday to Friday 09:30 to 18:30 training schedule for the first 3 weeks

What we offer

Competitive Salary
Pension
Working from home / remote in Poland
Monthly Bonus
Home office support contribution

Gym Membership contribution
Charity initiatives
Employee Referral program
Training and courses

Benefits

sharing the costs of sports activities
sharing the costs of professional training & courses
remote work opportunities

retirement pension plan
charity initiatives

About Us

Wayfair is home to great people, great ideas, and great ambition. We aspire to be the destination for all things home, helping everyone, anywhere create their feeling of home. Through technology and

innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 22 million items across home furnishings, décor, home improvement,

housewares and more.

A global organisation of over 16,000 employees with headquarters in Boston and Berlin, our Polish

expansion will help us to support our ambitious growth plans within Europe. We are building an agile,

flexible and scalable team that can respond to business, competitor and customer demands as we grow, while continuing to delight our Wayfair customers.

Virtual Service Team

We’re passionate about all things Wayfair and are here to support our customers every step of the way. Working from home in our Virtual Customer Contact Centre team in Poland, you’ll be building long-term lasting relationships with our customers, making every interaction with us count including finding that must-have item and helping to provide a personalised solution.

Recruitment stages

1. Submit CV and answer basic questions - 5 min
2. Online application test - up to 1 h
3. Video Call with the Recruiter
4. Final feedback - regardless of the response