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Customer Support Specialist with German

Flint Poland

  • Łódź

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Recruitment for

For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for:

Customer Support with German

Your responsibilities

  • Supports customer and internal teams in a coordinated fashion to ensure problem resolution

  • Supports delivery of Focused Technical Support program to major accounts.

  • Ensures follow-up and closure of critical problems with large strategic customers

  • Regularly interacts with good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, Webex, video conferencing and other collaboration methods.

  • Co-ordinates root cause analysis upon customers request

Employer requirements

  • Candidate must be a self-motivated individual that is dedicated to exceeding client expectations, be willing to contribute to team efforts, and must possess strong communication and interpersonal skills:

  • Excellent command on German and English language

  • Proven leadership skills, initiative taker and has the ability to work outside of process. Also experience in a support environment is a plus.

  • Work with Technical Specialists, Duty Managers and Development Engineers to review potential product or software defects and obtain fixes

  • Has a technical and networking understanding, but primarily has the ability to leverage the technical expertise of others.

  • Leverages and contributes to Virtual Teams.

  • Questions ways of working and suggests improvements.

  • Independently coordinates and executes tasks.

  • Uses technical understanding to work with Technical Specialists and Development Engineers to create a recommended solution, and to understand the business impact to the Customer

  • Solid understanding of business process and requirements in a support environment

  • Excellent written and verbal communication skills, across culture. Ability to work successfully as a team member in a cross-functional matrix environment

  • Results driven and focus on the customer

  • Commercial and contractual understanding

Flint Poland

Flint is a provider of professional services including: Specialist Consultancy, Managed Services Specialist Resourcing to the telecommunications and IT sectors.

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About the Role

Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty. First point of customer contact for general inquiries, ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. As the liaison between the customer and Cisco technical support, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase.